Product Questions
What is Best Price Promise on Trees?
From September 1, 2026 to January 31, 2027, select artificial Christmas trees will be at their best price for the season — the advertised price will not be reduced during the promotional period.
- No additional discounts for Black Friday or Cyber Monday
- This offer cannot be combined with other sitewide promotions or coupons*
*A sitewide promotion or coupon is a discount offered broadly across the Balsam Hill U.S. website to eligible products. Some products and collections may be excluded, as identified in the offer terms.
Important conditions:
- Applies only to select artificial Christmas trees. Exclusions apply.
- Promotion applies to the following products only:
- Must be purchased between September 1, 2026 and January 31, 2027.
- Must be purchased directly from www.balsamhill.com. Balsam Hill trees purchased from tradeshows, a 3rd party, or marketplace seller are excluded.
- Products are subject to availability.
| Alpine Balsam Fir — 4.5', LEDCF | $249 | |
| Frosted Alpine Balsam Fir — 6.5', LEDCF | $449 | |
| BH Balsam Fir — 6.5', LEDC | $749 | |
| BH Balsam Fir — 7.5', Unlit | $599 | |
| BH Fraser Fir — 6.5', Simple String | $649 | |
| Silverado Slim — 6', LEDC | $499 | |
| Silverado Slim — 7', Unlit | $499 | |
| Vermont White Spruce — 7.5', Unlit | $799 | |
For questions, contact us at: https://www.balsamhill.com/contact-us
Can I use discounts or coupon codes on all products?
No. Additional discounts, promotional offers, and coupon codes do not apply to the Best Price Promise Collection, Swarovski Holiday Collection, Balsam Hill Studio Ornaments, Christmas Trees 25 feet and taller, Branch Samples, or items marked “Item excluded from all discounts and offers".
What if the item I want is out of stock or "coming soon"?
If the product is listed as "Coming Soon" or "Out of Stock", please select Notify Me on the product page and enter your email address so we can send an email when the item is available. If you do not see Notify Me, we're not planning to restock that item. In the event you order an item and it goes out of stock, we’ll notify you and promptly issue a full refund.
Do you offer personalization?
We offer personalization on a variety of stockings and tree skirts, but only between October 1 and December 15. Click Personalize on the product page and personalize your item before adding it to your cart. Please note, we are unable to cancel, return, or exchange personalized items.
Are your products safe for children and pets?
We do our best to communicate the components of our products on every product description page. Like most household products, the materials and pieces we use are not suitable for consumption. Some of our products may contain latex, which can cause allergic reactions and should be handled with caution by those with known sensitivities. Please keep fragile or delicate products away from children and pets.
Do you have replacement parts available?
All our artificial Christmas trees come with an assortment of replacement parts, including light bulbs for pre-lit trees. You can buy Christmas tree replacement parts if your product warranty has expired. (Get warranty information.) Our replacement bulb guide can help you identify the correct bulbs for your tree.
For replacement parts or troubleshooting assistance, please call us at 888-55-BALSAM .
What should I do if I can’t find my assembly instructions?
Assembling Your Tree instructions covers most trees. If the instructions for your product are not there, or if you have any further lighting questions, we have a video showing you How To Troubleshoot A Pre-Lit Christmas Tree.
If you still have questions, please contact us.
Does Balsam Hill make sustainable Christmas trees?
Yes! Since our founding in 2006, all Balsam Hill trees have been inspired by nature and designed for reuse over the years, for all your Christmas celebrations. Reusability is a key driver in the circular economy and sustainability.
Advancing our trademark True Needle® technology, we’re developing materials from recycled content and plant-based plastic with Balsam Hill’s signature quality and realism. Since 2025, our True Needles have been made with 30% recycled or 95% plant-based polyethylene, so you can celebrate with the planet in mind.
Our recycled plastic True Needles are made with 30% post-consumer, GRS-certified recycled polyethylene (PE) sourced from tear-away water bottle caps. We plan to reach 50% and beyond through further research and development. Our plant-based plastic True Needles are made with sugarcane-based polyethylene (PE) tested to meet C-14 standards for 95% bio-based carbon content.
In the future, we are focused on a move toward recycled steel and increasing the use of renewable solar power in our factories.
To learn more about what makes Balsam Hill’s Christmas trees sustainable, see our sustainability page.
Does Balsam Hill offer recycling for Christmas trees or Christmas lights?
According to the American Christmas Tree Association (ACTA), as of 2025, recycling programs for artificial trees don’t currently exist—so we’re working with local partners to create them in our key sales markets. In 2025, we’re taking our first steps toward tree collection and tree recycling with a pilot in Dublin (Ireland). If successful, what we learn will inform our expansion plan for recycling in other regions and refurbishment options for trees.
We’re working to expand awareness and access to recycling programs for holiday light strings, when you buy or recycle your tree. At our Balsam Outlet in California, we collect unwanted Christmas light strings from shoppers to support future recycling efforts.
We’re also transitioning to recycle-ready packaging. We started by eliminating bubble wrap and moving to paper tape in most of our tree packaging, and now we’re working to shift away from expanded polystyrene (EPS) and polybags for our decor.
For more details, see our sustainability page.
What are the differences between trees marked reNEW and original Balsam Hill trees?
In 2024, we introduced the reNEW collection of trees focused on a few popular trees made with GRS-certified, post-consumer recycled or plant-based polyethylene to reduce our reliance on virgin, fossil-based resources. Made with more sustainable materials, these trees maintain Balsam Hill’s signature quality and realism.
In 2025, we rolled out our reNEW commitment by using these new and more sustainable materials across all our True Needle trees, transitioning to 30% GRS-certified, post-consumer recycled or 95% plant-based polyethylene (PE) in each branch tip. Trees manufactured prior to 2025 and Balsam Hill’s traditional (non-True Needle) trees may not contain updated recycled content or plant-based plastic.
For more details, see our sustainability page.
Is Brite Nites service available in my area?
Balsam Hill has partnered with Brite Nites, a professional outdoor holiday lighting company that offers custom lighting design, installation, maintenance, and takedown for your home.
Service Areas: Dallas–Fort Worth, Denver, Greater Boston, Miami, the New York Tri-State area, North Carolina, Orlando, Phoenix, the San Francisco Bay Area & Northern California, Seattle, Southern California, Southwest Florida, Tampa, Tucson, Utah's Wasatch Front, and the Washington DC area.