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We have an outlet store in Burlingame, California, and seasonal popup stores in select Nordstrom department stores around the United States.&nbsp;<a href="/balsam-hill-christmas-tree-and-home-decor-store" target="_self">Balsam Hill + Nordstrom retail locations</a>

Balsam Hill Retail Locations

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<h1>Contact Us</h1>
<div>Balsam Hill™ is dedicated to providing outstanding customer service.</div>
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If your product is eligible for return, please <a href="/contact-us">contact customer service</a> and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center or our independent returns center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.
Balsam Hill Return Center 221 S Franklin Rd., Suite 500 Indianapolis, IN 46219
Astral Logistics Inc. 5605 Timberlea Blvd. Mississauga, ON, Canada L4W 2S4
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at <a href="tel:18885522572">888-55-BALSAM (888-552-2572)</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>Call us toll-free at 888-55-BALSAM (888-552-2572). Our customer support specialists are available 7 days a week between 5am-7pm PTLive chat is available Monday through Friday, 5am-7pm PT. From a desktop or tablet, select the chat icon <span style="display: inline-block;background-color: rgb(77, 13, 19);height: 32px;width: 32px;color: rgb(255, 255, 255);border-top-left-radius: 50%;border-top-right-radius: 50%;border-bottom-right-radius: 50%;border-bottom-left-radius: 50%;"><img alt="Chat icon" src="https://static.ada.support/images/3bacb420-754b-4575-a409-a3e8a950dede.svg" style="height: 100%;width: -16px;vertical-align: bottom;padding: 17%;" width="-16" height="100"/>.Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Free Shipping on All Orders

Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill® Easy Plug® innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle™ technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.
Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.

treeEasyPlug

Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill™ Easy Plug® innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle® technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

treeFlip

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

treeSpecialty

treeGeneral

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.Setup Video for Instant Evergreen Trees: Watch how easy it is to set up your new Balsam Hill Instant Evergreen Tree.

treeInstant

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="/inspiration/shaping-your-artificial-christmas-tree-instructions" target="_self">Learn More</a>

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

To minimize the need for fluffing in future years, you can compress the branches less and store all or parts of your tree in the original box or a <a href="/c/artificial-christmas-tree-storage-bags-and-accessories" target="_self">Premium Storage Bag</a> from Balsam Hill®.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for 3,000+ hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Enjoy the same warm glow as traditional lights with bulbs that won't burn out.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

Light Guide Product Information

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For tabletops and secondary spaces (kitchens, dens)

Under 6’

For homes with low to average ceiling height

Under 6’ - 6.5’

For homes with 8’ to 9’ ceiling heights

Under 7’ - 7.5'

For rooms with 10’ to 11’ ceiling heights

Under 8’ - 9'

For 2-story living rooms and other rooms with very high ceiling heights, as well as commercial spaces

Under 10’ - 14'

For churches, malls, office buildings and other large public spaces

Under 15’ - 30’

Choosing the right height

Really fill up a room and have plenty of room for ornaments and presents beneath

View all Wide Trees

Wide

Lush profiles and sturdy branches make these our most popular trees

View all Full Trees

Regular (Full)

Branches spaced so your ornaments become the star of the show

View all Sparse Trees

Sparse

Our most slender profile for tight spaces, corners and foyers

View all Slim Trees

Slim

Space-savers that appear full from the front, but rest flat against a wall or corner

View all Flatback Trees

Flatback

We don’t believe in one-size-fits-all. This sample of tree shapes demonstrates, no matter the dimensions of your space, we probably have what you’re looking for.

Choosing the right shape and style

View our complete guide to choosing the right Christmas tree.

Generally speaking, you want 6 inches between the ceiling and the top of your tree or tree topper

Ceiling Height 

Your space should have 12 inches of clearance beyond the width of your tree

Floor Space

We’ve got trees for just about every space

Tree Shape

To see whether a tree is the right size for your space, consider 3 criteria:

 Size Guide

Branch Details

Garland

Wreath

Potted Tree

Swag

Arrangement

Hanging Basket

Potted Arrangement

Window Box

Lights connect through the trunk. The only plug you touch is the one that goes into the wall.

Easy Setup

No heavy lifting. Just roll the tree base into place, flip it, and attach the treetop. Includes Easy Plug.

Flip Tree®

Less time fluffing. Professionally-shaped memory wire branches fan out on unboxing. Includes Easy Plug®

Instant Evergreen

Light Details

Incredibly realistic trees using primarily our True Needle® award-winning foliage.

Realism

Trees with up to 70% True Needle™ foliage with Classic Needle strategically placed for fullness.

Real

Our most cost-effective trees crafted with 100% Classic Needle (PVC) foliage.

Traditional

Dried Foliage

Fresh Foliage

Non-battery wreaths use 30” cord & Safe for indoor and outdoor covered use

Artificial Wreath & Garland

Slender options perfect for tight spaces without sacrificing on tree height.

A wider silhouette perfect for decorating larger rooms and hanging more ornaments.

Narrow

Get the look of a full tree, but save space with only half the footprint.

A classic silhouette makes these trees our most popular choice.

Full

Exceptionally lifelike trees designed with organic silhouettes to highlight your ornaments.

Topiary Tree

Corner Tree

Limited warranty on artificial Christmas trees on clearance, including factory-installed lights

60-day clearance limited warranty

Limited warranty on non-clearance artificial Christmas tree, including factory-installed lights

3-year limited warranty

Full warranty against damage or defects reported within 30 days of delivery

30 Days Premium Guarantee

Artificial Christmas Trees
Non-clearance trees are covered by a 3-year limited warranty. Clearance trees have a 60-day limited warranty. The warranty for all trees covers:
<ul style="list-style-type: disc;padding-left: 40px;">
 <li>Quality of tree frame, foliage, hinges, and stand</li>
 <li>Repair or replacement of factory-installed lights (excluding burned-out bulbs)</li>
</ul>
Any repair or replacement of defects in those parts are covered by the warranty within the specified time frame.
Wreaths, Greenery &amp; Décor
Products other than trees are covered by our 30-day premium guarantee. Please inspect your product upon delivery and notify us within 30 days if there is any damage or defects. Our team is ready to provide a quick resolution.
Fresh, Dried and Preserved Greenery
Because of their perishable nature, our fresh, dried and preserved greenery products are not guaranteed. Check your order within 3 days of receiving it and notify us of any damage.

Warranty

Balsam Hill is dedicated to exceptional customer service. Please call us at 888-55-BALSAM or try a different method from our <a href="/contact-us" target="_self">Contact Us page</a>. More information is available on the <a href="/help-warranty-information" target="_self">Balsam Hill Product Warranties page</a>.

Support

We take great pride in our products and craftsmanship. Please inspect your product upon delivery and notify us if there are any damages or defects. Our team is ready to provide a quick resolution per the warranties below.

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