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Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means:
Send us a message at customerservice@balsamhill.com. Please include the following pieces of information so we can provide the quickest and best response:
  • Full name
  • Order number
  • Phone number
  • Message or question
Call us any time at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached 24 hours a day, and look forward to speaking with you.
Chat with us live on-site 24 hours a day: simply select "Live Chat" at the top of your screen from a desktop or tablet device.

Orders By Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

Corporate Sales

If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572). Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Media Inquiries

Please email us at media@balsamhill.com for assistance with any media related inquiries.

Balsam Hill Retail Locations

Please click here for Balsam Hill retail locations.

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
The address is for correspondence only. For the address of our Returns Center, please click here.

Careers at Balsam Brands™

For information on opportunities to join the Balsam Brands team, please see our jobs page, our linkedin page, or email us.