Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you
with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible
so that we can direct your message to the appropriate department.
How Can We Help You?
Select the type of inquiry below
Call us at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 6am and 6pm PT. We are closed on Saturdays and Sundays.
Live Chat service is available Sunday to Thursday, 3 PM to 12 AM PT. Simply select "Live Chat" at the lower right corner of your desktop or tablet.
Orders By Phone
If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree,
wreath, or garland is right for you, please call us at
888-55-BALSAM (888-552-2572). We look forward to speaking with you!
If you are interested in making a purchase for your business, please call us at
(1-877-442-2572) or click
to visit our corporate sales page. Our corporate sales representatives are on hand to provide site-specific
product recommendations for your location. Discounts may be available for quantity purchases.
Please email us at
for assistance with any media related inquiries.
To subscribe to our catalog mailing list, please
If you wish to no longer receive our catalogs, please
Balsam Hill Retail Locations
for Balsam Hill retail locations.
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
The address is for correspondence only. For the address of our Returns Center, please click
Careers at Balsam Brands™
For information on opportunities to join the Balsam Brands team, please see our
, or email us.