Customer Service
Balsam Hill™ is dedicated to providing exceptional customer
service. If there is anything we can assist you with, please do not hesitate to reach out to us via the
following means.
Send us a message using the provided web form. Please
fill this information out as completely as possible so that we can direct your message to the appropriate
department.
How Can We Help You?
Select the type of inquiry below
Call us at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached Monday to Sunday between the hours of 5am and 11pm PT.
Live Chat service is available 7 days a week, 24 hours per day. Simply select "Live Chat" at the lower right corner of your desktop or tablet.
Orders By Phone
If you would like to place an order by phone or need personal
assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us
at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!
Corporate Sales
If you are interested in making a purchase for your business,
please call us at
877-44-BALSAM (1-877-442-2572) or click
here
to visit our corporate sales page. Our corporate sales representatives are on hand to provide site-specific
product recommendations for your location. Discounts may be available for quantity purchases.
Media Inquiries
Please email us at
media@balsamhill.com for assistance with any media related inquiries.
Catalog Delivery
To subscribe to our catalog mailing list, please
click here.
If you wish to no longer receive our catalogs, please
unsubscribe here.
Balsam Hill Retail Locations
Please
click here for Balsam Hill retail locations.
Mailing Address
Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood
City, CA 94061
The address is for correspondence only. For the address of our
Returns Center, please click
here.
Careers at Balsam Brands™
For information on opportunities to join the Balsam Brands
team, please see our
jobs
page, our
linkedin page,
or email us.