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    Balsam Hill™ is dedicated to providing outstanding customer service

    Customer Service

    Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
    Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

    How Can We Help You?

    Select the type of inquiry below
    Call us at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached Monday through Friday between the hours of 5:00 AM and 7:00 PM PST.
    Live Chat is available Monday through Friday from 5 AM - 7 PM PST. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.

    Orders By Phone

    If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

    Business Sales

    If you are interested in making a purchase for your business, click here to visit our business sales page. Our business sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

    Catalog Delivery

    To subscribe to our catalog mailing list, please click here.
    If you wish to no longer receive our catalogs, please unsubscribe here.

    Balsam Hill Retail Locations

    Please click here for Balsam Hill retail locations.

    Mailing Address

    Balsam Hill™
    50 Woodside Plaza, Suite 111
    Redwood City, CA 94061
    The address is for correspondence only. For the address of our Returns Center, please click here.

    Careers at Balsam Brands™

    For information on opportunities to join the Balsam Brands team, please see our jobs page, our linkedin page, or email us.