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Balsam Hill™ is dedicated to providing outstanding customer service.

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How can we help you?

Select the type of inquiry below.

Returns & Exchanges
Warranty / Product Support
Order Inquiries & Status
General Information / Other
Catalog Requests
Business / PR / Media / Special Requests

I would like to return my order.
I would like to exchange my order.
What is the status of my return or exchange?
I need support for my tree.
I need support for another foliage product.
I need support for another product.
I would like to check the status of my order.
I would like to update my order.
I would like to cancel my order.
I would like help assembling a product I ordered.
I believe my product is missing a part.
I believe I received the incorrect product.
I believe the item I received is damaged.
I would like information about a specific product.
I would like information about your company.
I have a different type of inquiry.
I would like to request a catalog.
I would like to unsubscribe from your catalog.
I have a business sales request.
I have a media/public relations request.
Corporate office correspondence.

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Call us at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Support Specialists can be reached Monday through Friday from 5:00 AM to 7:00 PM PST.

Live Chat is available Monday through Friday from 7:00 AM – 7:00 PM PST. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.

Orders by Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

Business Sales

If you are interested in making a purchase for your business, click here to visit our business sales page. Our business sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Catalog Delivery

To subscribe to our catalog mailing list, please click here.

If you wish to no longer receive our catalogs, please unsubscribe here.

Balsam Hill Retail Locations

Please click here for Balsam Hill retail locations.

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061

The address is for correspondence only. For the address of our Returns Center, please click here.

Careers at Balsam Brands™

For information on opportunities to join the Balsam Brands team, please see our Jobs Page, our LinkedIn Page, or email us.

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