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Contact Us
Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How Can We Help You?

Select the type of inquiry below
Call us at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached Monday to Sunday between the hours of 5am and 7pm PT.
Live Chat service is available 3 PM - 8 PM PST, Sunday - Thursday. We are closed on Christmas and New Year's Day. Simply select "Live Chat" at the lower right corner of your desktop or tablet.

Orders By Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

Corporate Sales

If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572) or click here to visit our corporate sales page. Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Media Inquiries

Please email us at for assistance with any media related inquiries.

Catalog Delivery

To subscribe to our catalog mailing list, please click here.
If you wish to no longer receive our catalogs, please unsubscribe here.

Balsam Hill Retail Locations

Please click here for Balsam Hill retail locations.

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
The address is for correspondence only. For the address of our Returns Center, please click here.

Careers at Balsam Brands™

For information on opportunities to join the Balsam Brands team, please see our jobs page, our linkedin page, or email us.