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Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means:
Send us a message at Please include the following pieces of information so we can provide the quickest and best response:
  • Full name
  • Order number
  • Phone number
  • Message or question
Call us any time at our toll-free number: 888-55-BALSAM (888-552-2572). Our Customer Loyalty Specialists can be reached from 10 AM EST to 3 AM EST, Monday through Friday, and look forward to speaking with you.
From Wednesday, March 28th to Friday, March 30th, our phone support will close at 7 PM EST. On March 29th and 30th, our Customer Loyalty Specialists can be reached beginning at 10 AM EST. On Saturday and Sunday (March 31st and April 1st), our phone lines will be closed.
We apologize in advance for any inconvenience, but look forward to normal hours resuming on Monday, April 2nd, from 10 AM to 3 AM EST, Monday through Saturday morning.
Chat with us live on-site Monday - Friday, 5PM - 10PM ET: simply select "Live Chat" at the top of your screen from a desktop or tablet device.

Orders By Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

Corporate Sales

If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572). Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Media Inquiries

Please email us at for assistance with any media related inquiries.

Balsam Hill Retail Locations

Please click here for Balsam Hill retail locations.

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
The address is for correspondence only. For the address of our Returns Center, please click here.

Careers at Balsam Brands™

For information on opportunities to join the Balsam Brands team, please see our jobs page, our linkedin page, or email us.