Customer Service


HOW DO I CONTACT YOU?

We’re always here to help. For any questions or concerns, you can reach us via phone, email, webform, and live chat. Click HERE to get in touch with us.


HOW DO I POST A REVIEW?

At Balsam Hill, we value your feedback. Balsam Hill reviews help us to improve our products and provide outstanding customer service. Additionally, your experience can assist other customers as they consider Balsam Hill products.

To post a review of an item purchased from Balsam Hill, simply click the “WRITE A REVIEW” button located at the top right-hand corner of the product’s page. If you want to share your overall experience with Balsam Hill, you may write a review on TRUSTPILOT.

To speak with a Customer Loyalty Specialist about your product, experience, or how to post a review, please CONTACT US.


WHAT IF I HAVE A QUESTION ABOUT MY AMAZON ORDER?

If you ordered your Balsam Hill product via the Amazon portal, please contact us in the following ways:

  • Returns, Exchanges and Cancellations: Please make your request through the Amazon Portal, so that our Amazon Customer Success Team can most easily assist you and provide any return shipping labels if needed.
  • Shipping inquiries, Warranty Claims and Product Questions: Please CONTACT US.

DO YOU OFFER CORPORATE SALES?

Balsam Hill offers elegant, stress-free holiday decorating solutions. Our expertly trained corporate sales team is dedicated to catering to your specific needs and providing you with a hands-on shopping experience. Please CONTACT US with inquiries.


DO YOU OFFER A DESIGN TRADE PROGRAM?

As of 2017, we do! If you’re in the professional field of interior design, we’d love to work with you under our new Design Trade Program. Spruce up your projects with our artificial greenery, ornaments and trim, florals, topiaries and other home décor options—with special discounts as a program partner. Find out more about Balsam Hill’s Design Trade Program HERE.


CAN I FIND YOUR PRODUCTS AT A STORE?

Our wide range of holiday and home décor products can primarily be found online. To see some of our premium artificial trees up close, you may visit our BURLINGAME CHRISTMAS TREE LOT. Our customer loyalty specialists will be available to help you choose the best tree to suit your decorating needs. You can also order a BRANCH SAMPLE KIT which allows you to preview the colors and textures of branches from several of our bestselling trees in the comfort of your home.


HOW DO I SUBSCRIBE TO YOUR CATALOG?

If you would like to receive our catalogs when they become available, please CLICK HERE.


HOW DO I UNSUBSCRIBE FROM THE CATALOG?

If you wish to stop receiving the catalog and would like to unsubscribe from the mailing list, CLICK HERE.


HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?

If you wish to receive emails containing exclusive offers, new products, or entertaining ideas from Balsam Hill, CLICK HERE.


HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?

If you no longer wish to receive emails from Balsam Hill, CLICK HERE.


PRIVACY & SECURITY

We value your privacy. Please view our PRIVACY POLICY for the complete details on how we use the information we collect. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.