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Customer Service

How do I contact Balsam Hill?

Call us toll-free at 888-55-BALSAM (888-552-2572). Our customer support specialists are available 7 days a week between 5am-7pm PT.

Live chat is available Monday through Friday, 5am-7pm PT. From a desktop or tablet, select the chat icon Chat icon.

You can also use our Contact Us page to fill out a contact form that will help us direct your message to the appropriate department.

How do I post a review for an item?

You can post reviews at Trustpilot or on product pages on BalsamHill.com. All product pages have customer review sections, accessible under the main product name and in the tabs following the product description.

What if the price of a product I purchased is reduced?

If the price of an item you purchased is reduced within 14 days of your original purchase date, you may be eligible for a price adjustment. Please contact us and we will be happy to review the order and credit you for the difference between the price you paid (net of any promotions or coupons) and the current price, if eligible.

Please note that our price guarantee does not apply for clearance items or items that go on clearance. Coupon adjustments are not included. Coupons cannot be combined with any other offer unless explicitly stated and may not be redeemed for cash or cash equivalent.

How do I subscribe to your catalog?

To receive our catalogs, share your mailing address. Request a catalog

How do I unsubscribe from your catalog?

If you wish to stop receiving the catalog and would like to unsubscribe from the mailing list, please use the catalog unsubscribe form.

How do I subscribe to your email list?

To become a Balsam Hill insider and receive emails with exclusive offers, new products, or tips for entertaining, share your email address. Join email list

How do I unsubscribe from your email list?

To stop receiving emails from Balsam Hill, ask to be removed from the emailing list. Email unsubscribe request

Are there scams on the internet and social media impersonating Balsam Hill and its authorized partners?

Yes, we’ve discovered several instances online of sites purporting to be Balsam Hill or one of our legitimate retail partners.

Do not be fooled by these promotions:

  • Balsam Hill Warehouse Sale
  • Balsam Hill Unclaimed Orders
  • Balsam Hill Unclaimed Orders Sale
  • Balsam Hill Flash Sale
  • Balsam Hill Outlet Online
  • Balsam Hill Warehouse Clearance Sale

We have more information about scams on our Avoiding Fraud page.