Streamline your customer service experience with Balsam Hill. Explore FAQs, shipping details, returns, and more on this page.

Customer Service Information | Balsam Hill

FAQ Customer Service

<h1 class="wo_head1" style="text-align: center;">À NOTRE GRAND REGRET</h1> 
Nous n'avons pas trouvé la page que vous recherchez. Veuillez revenir à la page d'accueil.

404 | Balsam Hill

404 Page

Please head back to the&nbsp;<a href="https://dev-ui.i.balsamhill.com/" target="_self">Homepage</a>.

Error Page

Christmas Ball Active

Christmas Ball

Missing Image Horizontal 2x

Missing Image Vertical 2x

Missing Image Vertical

Missing Image Horizontal

Pause Circle Icon

Flag Sprite

Template

Play Circle Icon

Icon Favorite Unselected Grey

Icon Favorite Selected

Icon Favorite Unselected

ASM Toggle Icon

Cart

Favorites

Search

User Profile

Spring

#000000

Artificial Christmas Trees

#222222

Christmas Wreaths & Greenery

Christmas Décor

Storage

Food & Gifts

Fall

Spring Black Friday

#990000

Nav Menu EN-US

Save up to 50% + Free Shipping

Site Header EN-US

Forgot password?

Create Account

Need A New Account?

Unlock exclusive benefits and seamless shopping with a Balsam Hill account. Log in now to access high-quality artificial Christmas trees and holiday décor.

Login | Balsam Hill

Login

Subscribe to our newsletter for insider savings and new product alerts.

Share your email address and we'll send you a note when this item is restocked. Consider opting in to receive our newsletter, too.

Thank you for your interest in the {{modalProdName}}.

Let Us Notify You

You Might Also Like

<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Free Shipping on All Orders

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>

<style> #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}} </style>

treeEasyPlug

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

treeFlip

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

treeSpecialty

treeGeneral

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.Setup Video for Instant Evergreen Trees: Watch how easy it is to set up your new Balsam Hill Instant Evergreen Tree.

treeInstant

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

Light Guide Product Information

Explore Similar Items

Frequently Bought Together

Protect Your Purchase (Not available in Canada and Puerto Rico)

Balsam Hill

Organization

Website

For tabletops and secondary spaces (kitchens, dens)

Under 6’

For homes with low to average ceiling height

Under 6’ - 6.5’

For homes with 8’ to 9’ ceiling heights

Under 7’ - 7.5'

For rooms with 10’ to 11’ ceiling heights

Under 8’ - 9'

For 2-story living rooms and other rooms with very high ceiling heights, as well as commercial spaces

Under 10’ - 14'

For churches, malls, office buildings and other large public spaces

Under 15’ - 30’

Choosing the right height

Really fill up a room and have plenty of room for ornaments and presents beneath

View all Wide Trees

Wide

Lush profiles and sturdy branches make these our most popular trees

View all Full Trees

Regular (Full)

Branches spaced so your ornaments become the star of the show

View all Sparse Trees

Sparse

Our most slender profile for tight spaces, corners and foyers

View all Slim Trees

Slim

Space-savers that appear full from the front, but rest flat against a wall or corner

View all Flatback Trees

Flatback

We don’t believe in one-size-fits-all. This sample of tree shapes demonstrates, no matter the dimensions of your space, we probably have what you’re looking for.

Choosing the right shape and style

View our complete guide to choosing the right Christmas tree.

Generally speaking, you want 6 inches between the ceiling and the top of your tree or tree topper

Ceiling Height 

Your space should have 12 inches of clearance beyond the width of your tree

Floor Space

We’ve got trees for just about every space

Tree Shape

To see whether a tree is the right size for your space, consider 3 criteria:

 Size Guide

Branch Details

Garland

Wreath

Potted Tree

Swag

Arrangement

Hanging Basket

Potted Arrangement

Window Box

Window Wreath

All-in-One Bundle

Pot Filler

Topiary

Wide Garland

Lights connect through the trunk. The only plug you touch is the one that goes into the wall.

Easy Setup

No heavy lifting. Just roll the tree base into place, flip it, and attach the treetop. Includes Easy Plug.

Flip Tree®

Less time fluffing. Professionally-shaped memory wire branches fan out on unboxing. Includes Easy Plug®

Instant Evergreen

Light Details

Incredibly realistic trees using primarily our True Needle® award-winning foliage.

Realism

Trees with up to 70% True Needle™ foliage with Classic Needle strategically placed for fullness.

Real

Our most cost-effective trees crafted with 100% Classic Needle (PVC) foliage.

Traditional

Dried Foliage

Fresh Foliage

Non-battery wreaths use 30” cord & Safe for indoor and outdoor covered use

Artificial Wreath & Garland

Slender options perfect for tight spaces without sacrificing on tree height.

A wider silhouette perfect for decorating larger rooms and hanging more ornaments.

Narrow

Get the look of a full tree, but save space with only half the footprint.

A classic silhouette makes these trees our most popular choice.

Full

Exceptionally lifelike trees designed with organic silhouettes to highlight your ornaments.

Topiary Tree

Corner Tree

Limited warranty on artificial Christmas trees on clearance, including factory-installed lights

60-day clearance limited warranty

Limited warranty on non-clearance artificial Christmas tree, including factory-installed lights

3-year limited warranty

Full warranty against damage or defects reported within 30 days of delivery

30 Days Premium Guarantee

Artificial Christmas Trees
Non-clearance trees are covered by a 3-year limited warranty. Clearance trees have a 60-day limited warranty. The warranty for all trees covers:
<ul style="list-style-type: disc;padding-left: 40px;">
 <li>Quality of tree frame, foliage, hinges, and stand</li>
 <li>Repair or replacement of factory-installed lights (excluding burned-out bulbs)</li>
</ul>
Any repair or replacement of defects in those parts are covered by the warranty within the specified time frame.
Wreaths, Greenery &amp; Décor
Products other than trees are covered by our 30-day premium guarantee. Please inspect your product upon delivery and notify us within 30 days if there is any damage or defects. Our team is ready to provide a quick resolution.
Greenery (Fresh, Dried, and Preserved) and Food
Because of their perishable nature, food items and fresh/dried/preserved greenery are not guaranteed. Check your order within 3 days of receiving it and notify us of any damage.

Warranty

Balsam Hill is dedicated to exceptional customer service. Please call us at 888-55-BALSAM or try a different method from our <a href="/contact-us" target="_self">Contact Us page</a>. More information is available on the <a href="/help-warranty-information" target="_self">Balsam Hill Product Warranties page</a>.

Support

We take great pride in our products and craftsmanship. Please inspect your product upon delivery and notify us if there are any damages or defects. Our team is ready to provide a quick resolution per the warranties below.

Light up your Christmas tree exactly how you want it. The Black Hills Spruce makes your holiday traditions more fun with Twinkly® lighting technology that you can control from your mobile device. Choose from a variety of pre-set effects or customize the color, brightness, and animation of each LED bulb to suit your mood.
<h3>Natural Characteristics</h3>
The Black Hills Spruce is inspired by the popular Picea glauca var. densata species of South Dakota. Its dense, lateral branches are designed to mimic the real tree's distinct pyramid shape. The slender, round forked tips have a lively dark green hue that warms up the look of your holiday home.
<h3>Details</h3>
<ul>
 <li>Crafted with abundant True Needle® foliage for realism that draws the eye and Classic Needles for added fullness.</li>
 <li>Easy Plug® system incorporates light connections in the trunk, so lighting your tree is as simple as plugging it into a socket.</li>
 <li>Trees pre-lit with innovative Twinkly LED lights allow you to create and control different light colors, light shows, or choose from a pre-programmed selection of patterns and colors, all from your phone using the mobile app.</li>
 </ul>

BRING ON THE LIGHT SHOW

The Black Hills Spruce features the new Twinkly LED lights that allow you to create and control colors, light shows, or choose from a pre-programmed selection of patterns, all from your phone using the mobile app.
WARNING: This product may potentially trigger seizures for people with photosensitive epilepsy when using the motion effect light modes.

2808559-US

Black Hills Spruce Christmas Trees | Balsam Hill

2808557-US

2809217-US

Create a colorful Christmas display with Balsam Hill's Black Hills Spruce Christmas tree. Enjoy free shipping when you shop our site today.

Customer Service

How do I contact Balsam Hill?

How do I post a review for an item?

What if the price of a product I purchased is reduced?

How do I subscribe to your catalog?

How do I unsubscribe from your catalog?

How do I subscribe to your email list?

How do I unsubscribe from your email list?

Are there scams on the internet and social media impersonating Balsam Hill and its authorized partners?

Customer Support

Resources & Ideas

Company Information

Stay Connected

For Expert Advice

Shop With Confidence