Ends Tomorrow

CUSTOMER SERVICE

HOW DO I CONTACT BALSAM HILL?

You may reach a Customer Loyalty Specialist by phone, email, or live chat HERE.

HOW DO I POST A REVIEW FOR AN ITEM?

To post a review of an item purchased from Balsam Hill, simply click the “WRITE A REVIEW” button located at the top right-hand corner of the product’s page. If you want to share your overall experience with Balsam Hill, you may write a review on TRUSTPILOT.

WHAT IF THE PRICE OF A PRODUCT I PURCHASED IS REDUCED?

Balsam Hill will occasionally make adjustments to product prices. Our policy regarding price adjustments for customers is as follows:

For purchases made between February 1 at 12:00AM PST and December 21 at 11:59PM PST

  • If the price of an item you purchased is reduced before December 21 at 11:59PM PST and within 14 days of your original purchase date, please CONTACT US and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price.

For purchases made between December 22 at 12:00AM PST and January 31 at 11:59PM PST

  • If the price of an item you purchased is reduced within 14 days of your original purchase date, please CONTACT US and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price.

Please note that our price guarantee does not include coupon adjustments. Coupons cannot be combined with any other offer unless explicitly stated and may not be redeemed for cash or cash equivalent. Discount code must be applied online at balsamhill.com, or by phone during checkout and may not be applied to pending or previous orders.

HOW DO I SUBSCRIBE TO YOUR CATALOG?

If you would like to receive our catalogs when they become available, please CLICK HERE.

HOW DO I UNSUBSCRIBE FROM YOUR CATALOG?

If you wish to stop receiving the catalog and would like to unsubscribe from the mailing list, CLICK HERE.

HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?

If you wish to receive emails containing exclusive offers, new products, or entertaining ideas from Balsam Hill, CLICK HERE.

HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?

If you no longer wish to receive emails from Balsam Hill, CLICK HERE.