Customer Service

How do I contact Balsam Hill?

You may reach a Customer Loyalty Specialist by phone, email, or live chat here.

How do I post a review for an item?

To post a review of an item purchased from Balsam Hill, simply click the “WRITE A REVIEW” button located at the top right-hand corner of the product’s page. If you want to share your overall experience with Balsam Hill, you may write a review on Trustpilot.

What if the price of a product I purchased is reduced?

Balsam Hill will occasionally make adjustments to product prices. Our policy regarding price adjustments for customers is as follows:

For purchases made between February 1 at 12:00AM PST and December 20 at 11:59PM PST

• If the price of an item you purchased is reduced before December 20 at 11:59PM PST and within 14 days of your original purchase date, please contact us and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price.

For purchases made between December 21 at 12:00AM PST and January 31 at 11:59PM PST

• If the price of an item you purchased is reduced within 14 days of your original purchase date, please contact us and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price.

Please note that our price guarantee does not include clearance items or items that go on clearance. Coupon adjustments are not included. Coupons cannot be combined with any other offer unless explicitly stated and may not be redeemed for cash or cash equivalent. Discount code must be applied online at balsamhill.com, or by phone during checkout and may not be applied to pending or previous orders.

How do I subscribe to your catalog?

If you would like to receive our catalogs when they become available, please click here.

How do I unsubscribe from your catalog?

If you wish to stop receiving the catalog and would like to unsubscribe from the mailing list, click here.

How do I subscribe to your email list?

If you wish to receive emails containing exclusive offers, new products, or entertaining ideas from Balsam Hill, click here.

How do I unsubscribe from your email list?

If you no longer wish to receive emails from Balsam Hill, click here.

Are your products safe to order and receive?

According to the WHO, "the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low."

We and our partners are also closely monitoring guidance from the WHO, the CDC, and other public health organizations and taking all recommended precautions to ensure the health and safety of both our workers and customers.

How are you taking care of your team?

Most of our team is operating online-only from home, and all team members are working in alignment with the CDC’s recommendations. We take seriously the long-term employment, overall health, and safety of our team.

We also believe we have both the opportunity and duty to help others in need during this time, which is why we formed Balsam Provisions. We hope this will provide some relief for those at-risk, and help to keep our communities safe.