To track your order, please use our ORDER TRACKING TOOL. Please note that orders with multiple and/or large items may have unique tracking numbers. Tracking numbers may take up to 24-48 hours to display movement.
Orders placed by 12pm ET will ship the same business day, while orders placed after 12pm ET will ship the following business day. Orders placed after 12pm ET Friday will ship the following Monday. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Additionally, a tracking number may display “Label Created” status for up to 48 hours after shipment. This does not necessarily mean the item is not moving, rather it has not yet reached the next delivery hub to be scanned.
You may check our order’s status at any time by using our ORDER TRACKING TOOL. See below for more detailed information regarding each order status:
Shipping timelines vary depending on the shipping method that you select. The estimated delivery time for your order is updated at checkout and you should receive a shipping confirmation email within 24 hours of placing your order. Items typically take 3-5 business days to arrive, but your shipping timeline may be extended if you ordered a personalized or oversized item. To see if a product has a longer shipment window, please see the Shipping Information section of the product information page.
Once you have placed your order, you may track it using our ORDER TRACKING TOOL. Tracking numbers may take up to 24 hours to display movement after the label has been created. Once your item is in transit, it will be scanned at various points between pickup and delivery. Depending on the shipping route, it is normal for 24-48 hours to pass between scans.
Cancellation requests may be submitted within 30 minutes of placing an order. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered.
You may still return or exchange your merchandise in accordance with our RETURNS AND EXCHANGE POLICIES. Refusal of any merchandise at time of delivery will result in a $75 per box service fee.
If you wish to cancel your order, please login to your account. From here, you may select and view your Order History. Select Cancel next to the appropriate order you wish you cancel. If cancellation is successful, a pop-up message will indicate your request has been received and will be processed shortly. If the Cancel button does not appear next to the order number, the 30-minute window has elapsed and the order can no longer be canceled.
Please note cancellation requests cannot be made through email.
Balsam Hill offers three methods of shipping:
Additional shipping information:
If you have any questions about shipping, please feel free to CONTACT US for assistance.