Product Information


HOW DO I FIND ADDITIONAL INFORMATION ABOUT A PRODUCT?

To learn more about a Balsam Hill™ product, please visit the dedicated product pages on our website. On the page for a particular product you will find detailed specifications, such as foliage type and lighting information.

The height, width, light type, and price of the product may be found in the grid at top right corner of a product page. For information on the light count, number of tips, and weight of a Balsam Hill Christmas tree, select the “Detailed Specs” button above the product grid.

Information about the color, materials, and other distinguishing product features can be found below the product description. This area also details the needle composition, branch details, and product shape when applicable.

Below the foliage information, you can read about the lighting options available for pre-lit foliage such as our convenient Easy Plug™ system or our cutting-edge COLOR + CLEAR™ LED lights.

Foliage and lighting specifications are only available for trees and wreaths. If you’re unable to find specific information about a product you’re interested in, please feel free to CONTACT US for assistance.


WHAT SHOULD I CONSIDER WHEN CHOOSING A TREE?

Balsam Hill™ Christmas trees are offered in various heights, widths, profiles, and colors to meet individual decorating needs and tastes. They are also available unlit or pre-lit with a variety of lighting options, from a soft, clear glow to sparkling jewel tones. Please visit our RESOURCE CENTER for more guidance on how to choose the perfect artificial Christmas tree.


WHAT IS TRUE NEEDLE™ TECHNOLOGY?

Exclusive to Balsam Hill™, True Needle™ technology is the premier needle technology available for producing realistic, lifelike tree needles. These needles are made from pe plastic material and are made to match the color, shape, and texture of real tree needles. True Needle™ technology is featured in all of our signature collection trees. Check out all of our True Needle™ products on our special TRUE NEEDLE™ TECHNOLOGY PAGE.


DO YOU OFFER PERSONALIZATION?

We currently offer personalization on a variety of stockings and tree skirts. Look for the "personalize" option on the product page and click to personalize your item before adding it to your cart. Please note, we are unable to cancel, return, or exchange personalized items.


ARE YOUR PRODUCTS SAFE FOR CHILDREN/PETS?

We do our best to communicate the components on every product description page. Like most household products, the materials and pieces we use are not suitable for consumption. Some of our foliage and stems contain latex, which may cause allergic reactions and should be handled with caution by those with known sensitivities. Please keep fragile or delicate products away from children and pets.

If you have any further questions or concerns, we’re always here to help. Please feel free to CONTACT US.


WHAT ARE CANDLELIGHT™ LED LIGHTS?

Our special Candlelight™ LED lights are the first clear LED Christmas lights with a warm glow instead of the colder, bright-white light of other LEDs best suited for outdoor use. Now you can choose an LED option which allows you to enjoy the warm relaxing glow of traditional holiday lighting with Balsam Hill's Candlelight™ LEDs.


WHAT ARE COLOR + CLEAR™ LIGHTS?

Balsam Hill's trees with Color+Clear™ lights allow you to change the light color to suit your holiday mood. This lighting system uses a remote control to let you turn your Christmas tree lights on or off as well as instantly switch from among one of three lighting choices: clear, multi-colored lights, or both. Now you can quickly customize your Christmas tree's lighting style to fit different decor or lighting tastes - all at the touch of a button!


WHAT IF THE ITEM I WANT IS OUT OF STOCK?

If the Balsam Hill product you’re interested in is out of stock, please click on the “Notify” button on the product page, located on the rightmost column of the product grid. A pop-up window will ask you to provide your email address so we can send you a notification once the item is available. Your email address will only be used for the abovementioned purpose unless you also request our newsletter.

If you have already placed an order for an item and it goes out of stock, Balsam Hill will notify you and promptly issue a full refund.