How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Can I find your products at a store?
Balsam Hill designs stunningly realistic artificial Christmas trees, wreaths and garlands that fill your home with the spirit of the holidays. At the showroom, we welcome shoppers to come experience the breathtaking realism of our products firsthand.
Carefully handcrafted to ensure lasting quality, our trees and holiday décor come to life in the beautifully decorated setting of our showroom. With the help of our knowledgeable customer service associates, you will be able to find the perfect Balsam Hill Christmas tree for your family. Come visit, and let our sophisticated selection of foliage products, ornaments and holiday décor inspire you to create a Balsam Hill Christmas in your own home.Read more...
What are Candlelight™ LED lights?
Our special Candlelight™ LED lights are the first clear LED Christmas lights with a warm glow instead of the colder, bright-white light of other LEDs best suited for outdoor use. Now you can choose an LED option which allows you to enjoy the warm relaxing glow of traditional holiday lighting with Balsam Hill's Candlelight LEDs.
What are Color+Clear™ lights?
Balsam Hill's trees with Color+Clear™ lights allow you to change the light color to suit your holiday mood. This lighting system uses a remote control to let you turn your Christmas tree lights on or off as well as instantly switch from among one of three lighting choices: clear, multi-colored lights, or both. Now you can quickly customize your Christmas tree's lighting style to fit different decor or lighting tastes - all at the touch of a button!
What is True Needle™ Technology?
Exclusive to Balsam Hill™, True Needle™ technology is the premier needle technology available for producing realistic, lifelike tree needles. These needles are made from PE plastic material and are made to match the color, shape, and texture of real tree needles. True Needle™ technology is featured in all of our Signature Collection trees. Check out all of our True Needle™ products on our special True Needle™ Technology page.
Do you offer personalization?
We currently offer personalization on a variety of stockings and tree skirts. Look for the "personalize" option on the product page and click to personalize your item before adding it to your cart. Please note, we are unable to cancel, return, or exchange personalized items.
How do I post a review?
At Balsam Hill™ we strive to provide our customers the very best products and customer service experience. Balsam Hill reviews are extremely important to us. We would like to know how we are doing and welcome you to provide a review of the Balsam Hill customer service team, a Balsam Hill Christmas tree review, or any other Balsam Hill review you would like to share.