Warranty

Artificial Christmas Trees

Non-clearance trees are covered by a 3-year limited warranty. Clearance trees have a 60-day limited warranty. The warranty for all trees covers:

• Quality of tree frame, foliage, hinges, and stand
• Repair or replacement of factory-installed lights (excluding burned-out bulbs)

Any repair or replacement of defects in those parts are covered by the warranty within the specified time frame.

Wreaths, Greenery & Décor

Products other than trees are covered by our 30-day premium guarantee. Please inspect your product upon delivery and notify us within 30 days if there is any damage or defects. Our team is ready to provide a quick resolution.

Greenery (Fresh, Dried, and Preserved) and Food

Because of their perishable nature, food items and fresh/dried/preserved greenery are not guaranteed. Check your order within 3 days of receiving it and notify us of any damage.

Support

Balsam Hill is dedicated to exceptional customer service. Please call us at 888-55-BALSAM or try a different method from our Contact Us page. More information is available on the Balsam Hill Product Warranties page.