Balsam Hill Outlet
What general information do I need to know about the Balsam Hill Outlet?
Balsam Hill has an outlet store in Burlingame, California.
1561 Adrian Rd.
Burlingame, CA 94010
Monday – Saturday: 10am – 6pm
Sunday: 12pm – 6pm
Dates for the upcoming 2023 season will be posted in September.
What products are sold at the outlet?
The Balsam Hill Outlet offers an array of returned and open-box items at deep discounts. We have delightful, high-quality décor for every holiday and season alongside lifelike trees, Christmas wreaths and garlands, Christmas ornaments, and Christmas lights. Inventory varies during the brief periods the outlet opens to the public, with fresh finds added on a weekly basis.
What do I need to know about buying my tree at the outlet?
Outlet merchandise may have been returned from a photo shoot, a stage set, or from a customer who decided they wanted a tree with a different look or fullness.
Because the products sold at the outlet are returned, we do not guarantee availability of all products that are offered for sale online. Items that are not in stock at the outlet, but are available online, can be ordered when you visit the outlet, at the online price, less a 5% discount. Any online orders will be shipped directly to you.
We are unable to hold products purchased at the outlet. They must be taken home the day they are purchased. We do not offer shipping for products purchased at the outlet.
Can I call and reserve a tree to pick up later at the outlet?
We are unable to hold trees for later pickup. Please come in to see the selection of trees that are available, as it changes throughout the season. If we don’t have the tree in stock that you have your heart set on, our staff will work with you to find a similar tree.
Do you accept coupons from BalsamHill.com at the outlet?
We don’t accept coupons from BalsamHill.com at the outlet. If you buy an online item while you are at the outlet, we will honor any valid BalsamHill.com coupon, or provide a 5% discount, whichever is greater. We do not combine discounts.
What is the return policy for the outlet?
- All trees, wreaths, and garlands can be returned within 8 days of purchase (or by Christmas, whichever comes first). All other inventory is final sale.
- All trees, wreaths, and garlands are tested before you take them home to ensure your product functions properly.
- Products sold at the outlet are not covered by warranty.
What type of payment options do you offer at the outlet?
We accept credit and debit cards from Visa, Mastercard, Discover and American Express, as well as Apple Pay. We do not accept personal checks or cash.
Does the outlet offer troubleshooting services for my tree?
- We don’t offer troubleshooting for any Balsam Hill merchandise at the outlet
- You may get troubleshooting tips at the Balsam Hill YouTube channel:
- If you bought a tree online within the past 3 years, please contact us