For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.

Careers at Balsam Brands

<h1>Contact Us</h1>
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If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $90 Canadian Dollars per box.
Balsam Hill Return Center Balsam Hill c/o Flexe Toronto 11400 Steeles Avenue East Milton, Ontario L0P 1E0
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at <a href="tel:888-626-0965" target="_self">888-626-0965</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>
Call us toll-free at 888-626-0965. Our customer support specialists are available Monday - Friday from 5am-7pm PT, 8am-10pm ET. Weekends from 5am-5pm PT, 8am-8pm ET.
<a href="#" target="_self" id="ada-chatbot">Live chat</a> is available Monday - Friday from 5am-7pm PT, 8am-10pm ET. Weekends from 5am-5pm PT, 8am-8pm ET.
Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

Customer Service

Contact Us

Balsam Hill: Your place for premium artificial Christmas trees, wreaths, garlands and seasonal decor.  
We are committed to creating the best artiicial Christmas trees on the market. Our trees have the beautiful look of real evergreens with lifelike needles that you never have to clean up. Choose from dozens of species, heights, and widths to find the perfect tree for your space and style. With innovative features from built-in lighting and Twinkly® light show to easy setup options, setting up your tree is quick and hassle-free . With this convenience, you can start decorating sooner and enjoy the holidays even more.
We also offer a wide array of stunningly realistic faux florals and high-quality fall decor for decorating your home year-round.

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Discover the latest Balsam Hill coupons and promotions to save on premium holiday décor. Shop now for exclusive deals on artificial trees, wreaths, and more!

Official Balsam Hill Coupon and Promo Codes

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Create a charming holiday display the quick and easy way. Decorate apartments, dorm rooms, or your home office with this complete DIY package.
<ul>
 <li>Features your favorite decorating themes: Nordic Frost, Brilliant Bordeaux, and Gilded Glory.</li>
 <li>Includes quality crafted details for building your own tabletop decorated Christmas tree</li>
 <li>Tree 
 <ul>
 <li>Features a mix of True Needle® (50%) and Classic Needle (50%) tips</li>
 <li>Measures 36" high x 24" wide</li>
 <li>Pre-lit with clear lights</li>
 <li>Comes with plug-in cord measuring 70" long</li>
 <li>Includes a metal stand</li>
 </ul>
 </li>
 <li>Glass Ornaments 
 <ul>
 <li>Set of 30</li>
 <li>Each measures 2"–3" in diameter</li>
 </ul>
 </li>
 <li>Garland 
 <ul>
 <li>Nordic Frost features garland crafted from silver tinsel accented with white, silver, and red plastic beads</li>
 <li>Brilliant Bordeaux features garland crafted from gold tinsel accented with red and gold plastic beads</li>
 <li>Gilded Glory features garland crafted from gold tinsel accented with white, silver, and gold plastic beads</li>
 <li>Measures 12' long</li>
 </ul>
 </li>
 <li>Picks 
 <ul>
 <li>Set of 12</li>
 <li>Nordic Frost features red berry picks</li>
 <li>Brilliant Bordeaux features gold berry picks</li>
 <li>Gilded Glory features gold berry picks</li>
 <li>Each measures 9" long x 3" wide</li>
 </ul>
 </li>
 <li>Tree Topper 
 <ul>
 <li>Nordic Frost features a silver glittered star tree topper</li>
 <li>Brilliant Bordeaux features a red glittered star tree topper</li>
 <li>Gilded Glory features a gold glittered star tree topper</li>
 <li>Each measures 5.5" long x 1" wide x 6" high</li>
 </ul>
 </li>
 <li>Tree Skirt 
 <ul>
 <li>Nordic Frost features white faux fur tree skirt</li>
 <li>Brilliant Bordeaux features red faux fur tree skirt</li>
 <li>Gilded Glory features white faux fur tree skirt</li>
 <li>Each measures 23.5" in diameter</li>
 <li>Made from polyester</li>
 </ul>
 </li>
 <li>Assembly required; includes step-by-step instructions</li>
 <li>For indoor use only</li>
</ul>

IT'S CHRISTMAS IN A BOX

Decorated Tree Kits

Create a charming holiday display the quick and easy way. Decorate apartments, dorm rooms, or your home office with this complete DIY package.
<ul>
<li>Includes quality crafted details for building your own tabletop decorated Christmas tree</li>
<li>Tree
<ul>
<li>Features a mix of True Needle&reg; (50%) and Classic Needle (50%) tips</li>
<li>Measures 24" wide x 36" high</li>
<li>Pre-lit with clear lights</li>
<li>Comes with plug-in cord measuring 70" long</li>
<li>Includes a metal stand</li>
</ul>
</li>
<li>Glass Ornaments
<ul>
<li>Set of 30</li>
<li>Each measures 2"&ndash;3" in diameter</li>
</ul>
</li>
<li>Garland 
<ul>
<li>Features garland crafted from gold tinsel accented with red and gold plastic beads</li>
<li>Measures 12' long</li>
</ul>
</li>
<li>Picks
<ul>
<li>Set of 12</li>
<li>Features gold berry picks</li>
<li>Each measures 9" long x 3" wide</li>
</ul>
</li>
<li>Tree Topper 
<ul>
<li>Features a red glittered star tree topper</li>
<li>Measures 5.5" long x 1" wide x 6" high</li>
</ul>
</li>
<li>Tree Skirt 
<ul>
<li>Features red faux fur tree skirt</li>
<li>Measures 23.5" in diameter</li>
<li>Made from polyester</li>
</ul>
</li>
<li>Assembly required; includes step-by-step instructions</li>
<li>For indoor use only</li>
</ul>

Balsam Hill 3-Foot Brilliant Bordeaux Decorated Artificial Christmas Tree Kit

Balsam Hill 3-Foot Brilliant Bordeaux Decorated Artificial Christmas Tree Kit Ornament Closeup

Balsam Hill 3-Foot Brilliant Bordeaux Decorated Artificial Christmas Tree Kit Tree Topper Closeup

Balsam Hill 3-Foot Brilliant Bordeaux Decorated Artificial Christmas Tree Kit Closeup

Balsam Hill Decorated Artificial Christmas Tree Kit Lifestyle Tree Display with Ornaments

Balsam Hill Decorated Artificial Christmas Tree Kit Handheld Display

Balsam Hill Brilliant Bordeaux Decorated Artificial Christmas Tree Kit Product Display

Brilliant Bordeaux Decorated-Tree Kit

Send holiday cheer to loved ones with a small Christmas tree in a box complete with Brilliant Bordeaux ornaments. Shop Balsam Hill's Christmas tree bundles and gifts today.

Brilliant Bordeaux Decorated Artificial Christmas Tree Kit | Balsam Hill

Bring the magic of the season straight to your spaces. Easily decorate apartments, dorm rooms, or your workspaces with an all-inclusive Christmas in a box.
<ul>
<li>Includes quality crafted details for building your own tabletop decorated Christmas tree</li>
<li>Tree
<ul>
<li>Features a mix of True Needle&reg; (50%) and Classic Needle (50%) tips</li>
<li>Measures 24" wide x 36" high</li>
<li>Pre-lit with clear lights</li>
<li>Comes with plug-in cord measuring 70" long</li>
<li>Includes a metal stand</li>
</ul>
</li>
<li>Glass Ornaments
<ul>
<li>Set of 30</li>
<li>Each measures 2"&ndash;3" in diameter</li>
</ul>
</li>
<li>Garland 
<ul>
<li>Features garland crafted from gold tinsel accented with white, silver, and gold plastic beads</li>
<li>Measures 12' long</li>
</ul>
</li>
<li>Picks
<ul>
<li>Set of 12</li>
<li>Features gold berry picks</li>
<li>Each measures 9" long x 3" wide</li>
</ul>
</li>
<li>Tree Topper 
<ul>
<li>Features a gold glittered star tree topper</li>
<li>Measures 5.5" long x 1" wide x 6" high</li>
</ul>
</li>
<li>Tree Skirt
<ul>
<li>Features white faux fur tree skirt</li>
<li>Measures 23.5" in diameter</li>
<li>Made from polyester</li>
</ul>
</li>
<li>Assembly required; includes step-by-step instructions</li>
<li>For indoor use only</li>
</ul>

Balsam Hill 3-Foot Gilded Glory Decorated Artificial Christmas Tree Kit Display

Balsam Hill 3-Foot Gilded Glory Decorated Artificial Christmas Tree Kit Tree Topper Closeup

Balsam Hill 3-Foot Gilded Glory Decorated Artificial Christmas Tree Kit Ornament Closeup

Balsam Hill 3-Foot Gilded Glory Decorated Artificial Christmas Tree Kit Closeup

Balsam Hill 3-Foot Gilded Glory Decorated Artificial Christmas Tree Kit Foliage with Ornament Closeup

Balsam Hill Gilded Glory Decorated Artificial Christmas Tree Product Display

Gilded Glory Decorated-Tree Kit

Gilded Glory Decorated Artificial Christmas Tree Kit | Balsam Hill

Recreate a festive winter wonderland at home. This holiday kit will have your dorm rooms, home office, or apartments looking merry and bright in no time.
<ul>
<li>Includes quality crafted details for building your own tabletop decorated Christmas tree</li>
<li>Tree
<ul>
<li>Features a mix of True Needle&reg; (50%) and Classic Needle (50%) tips</li>
<li>Measures 24" wide x 36" high</li>
<li>Pre-lit with clear lights</li>
<li>Comes with plug-in cord measuring 70" long</li>
<li>Includes a metal stand</li>
</ul>
</li>
<li>Glass Ornaments
<ul>
<li>Set of 30</li>
<li>Each measures 2"&ndash;3" in diameter</li>
</ul>
</li>
<li>Garland
<ul>
<li>Features garland crafted from silver tinsel accented with white, silver, and red plastic beads</li>
<li>Measures 12' long</li>
</ul>
</li>
<li>Picks
<ul>
<li>Set of 12</li>
<li>Features red berry picks</li>
<li>Each measures 9" long x 3" wide</li>
</ul>
</li>
<li>Tree Topper
<ul>
<li>Features a silver glittered star tree topper</li>
<li>Measures 5.5" long x 1" wide x 6" high</li>
</ul>
</li>
<li>Tree Skirt
<ul>
<li>Nordic Frost features white faux fur tree skirt</li>
<li>Measures 23.5" in diameter</li>
<li>Made from polyester</li>
</ul>
</li>
<li>Assembly required; includes step-by-step instructions</li>
<li>For indoor use only</li>
</ul>

Balsam Hill 3-Foot Nordic Frost Decorated Artificial Christmas Tree Kit Table Display

Balsam Hill 3-Foot Nordic Frost Decorated Artificial Christmas Tree Kit Closeup

Balsam Hill Decorated Artificial Christmas Tree Kit Lifestyle Display with Red and White Accent

Balsam Hill 3' Nordic Frost Decorated Tree Kit

Balsam Hill Decorated Artificial Christmas Tree Kit Product Display

Nordic Frost Decorated-Tree Kit

Nordic Frost Decorated Artificial Christmas Tree Kit by Balsam Hill brings festive charm with pre-lit tree, ornaments, garland, and faux fur skirt.

Nordic Frost Decorated Artificial Christmas Tree Kit | Balsam Hill

Make holiday decorating easy with Balsam Hill’s Decorated Tree Kits. Shop now to create a stunning festive centerpiece!

Decorated Tree Kits | Balsam Hill

Height

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Get a closer look with our <a href="/p/artificial-christmas-tree-branch-sample-kit" target="_blank" class="external-link">Branch Sample Kit</a>Compare branches from our best-selling trees in the comfort of your home. The cost of your kit will be credited toward your next tree purchase.

Choose another option to make it yours today. Or, get notified when this one is available.

Tree stand, storage bag, & protective gloves.

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Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps" aria-label="Link Google Play"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="Google Play" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056" aria-label="Link App Store"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="App Store" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>


<style>
 #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}}
</style>

EasyPlugNon-Flip

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.Dealing with lights is easy:<ul><li>Pre-lit<ul><li>Easy Plug connects all lights through the trunk</li><li>Sections light up as you put them together (video)</li><li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li></ul></li></ul><ul><li>Twinkly<ul><li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li><li>Control with your voice using Alexa, Google or Apple HomeKit</li></ul></li><li>Download the Twinkly app from </li></ul><ul><li>Unlit<ul><li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li></ul></li></ul>

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Your tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.If using your own lights, remember to string them by section so you can leave them on for quick setup next year.

StandardSetup

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.

Pre-fluffed

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

Balsam Hill Coupons and Promo Codes

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$20 off orders of $500 or more

$25 off orders of $600 or more

$30 off orders of $730 or more

$40 off orders of $1100 or more

$50 off orders of $1500 or more

$90 off orders of $2100 or more

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