Balsam Hill offers three methods of shipping via Federal Express. Shipping costs for various methods are automatically calculated prior to submitting your payment information. To view shipping costs, simply add items to your cart and proceed to the checkout page.
Orders of oversized items will require FREIGHT SHIPPING.
Some small items, like replacement bulbs, small replacement parts, and scented ornaments are shipped via USPS and are usually in transit for 7-10 business days.
If you have any questions about shipping, please feel free to CONTACT US for assistance.
Certain items that are particularly large or heavy are designated as oversize, and require special freight shipping. Any oversize item(s) in your order will be shipped through a designated freight company based on delivery zip code. The freight company will contact you to coordinate a delivery time within two to four business days of order; please make sure to communicate any additional information that will be necessary for delivery, such as dock or driveway access. Freight shipments take an extra 24-48 hours to process.
To check if an item is oversize and requires freight shipping, you can view this information on the following pages:
We are not able to ship oversize items outside of the contiguous US. If you are in Alaska, Hawaii, Puerto Rico or Canada and wish to purchase an oversize item, please CONTACT US to discuss shipping options.
Holidays can affect these delivery times.
We are currently unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.
Yes, we do ship to Alaska, Hawaii and Puerto Rico, though you will be charged a shipping fee for these regions.
For select trees over 12 feet, these over-sized items require truck shipping. Please CONTACT US for a quote and to schedule special delivery arrangements.
Balsam Hill is committed to ensuring that Canadian customers can receive and enjoy our products. Click HERE for more information on shipping options to Canada.
International Shipping Is Now Available to Some Geographies.
Please click on your location below to learn more.
All products purchased from Balsam Hill that require AC power are designed to operate on the North American standard voltage of 110V. For use in regions with different voltage standards, please use an appropriate voltage transformer to provide your Balsam Hill products with 110V AC current. For example, if your local current is 220V AC, you must find the appropriate step-down transformer to convert the power to 110V.
Please note that any applicable warranties for items purchased on this site are not valid outside of the USA and Canada. Additionally, Balsam Hill cannot repair products that are damaged by using the incorrect electrical power.
The Balsam Hill return policy for orders placed on this site is not valid outside of the USA and Canada.
If you use a shipment consolidator, Balsam Hill is responsible for processing your order and shipping it to your chosen shipping provider. Once the shipping company has received your packages, it is their responsibility to deliver the order to you safely.
For inquiries, please CONTACT US.