What shipping options do I have?
We offer 3 methods of shipping via Federal Express:
- Ground Shipping: We offer free ground shipping for all orders in the contiguous USA. In many cases products will arrive within 2-3 days, however, based on delivery location and availability of items at a specific warehouse, standard ground shipping can take up to 5-7 business days to arrive.
- Two-Day Air: Once shipped, your product will be in transit for two business days.
- Standard Overnight: Once shipped, your product will arrive the following business day.
Orders of oversized items will require truck shipping.
Some small items like replacement bulbs, small replacement parts and scented ornaments are shipped via USPS and are usually in transit for 7-10 business days.
When will my order ship?
Orders placed by 12pm ET (9am PT) will ship the same business day. Orders placed after 12pm ET ship the following business day. Orders placed after 12pm ET Friday will ship on Monday. Please note that our total delivery time includes time for order processing at our warehouses and for shipping via FedEx.
For orders of oversized items, please allow two additional business days for us to coordinate a delivery schedule with you.
When can I expect my product to arrive?
Balsam Hill wants you to receive your products as soon as possible. We stock our products in multiple locations across the country in order to help you get your products quickly. In many cases, products will arrive 2-3 business days after you place your order.
Please review the shipping information for each product for more exact processing time requirements. Some items requiring truck shipping or that ship directly from the manufacturer will require additional processing time.
FedEx does not guarantee delivery times for Ground shipments . If you wish to receive your products by a certain date, please choose our expedited shipping options. Also please note that FedEx Standard Overnight and Two-Day Air services do not deliver on weekends or holidays, but only on non-holiday Mondays through Fridays.
- Standard Overnight: Orders received by 12pm ET (9am PT) will arrive in 1 business day
- Two-Day Air: Orders received by 12pm ET (9am PT) will arrive in 2 business days
What are my shipping charges?
Ground shipping in the contiguous USA is free. Now we also offer free shipping for our over-sized trees to the contiguous US; these include our 15' Vermont White Spruce, 18' California Baby Redwood, 20' Rockefeller Pine, and 25' Rockefeller Pine. However, these oversized items requiring special freight shipping and cannot be shipped via normal shipping services. Orders will be shipped via designated Freight Company based on delivery zip code. Please allow two additional day for us to coordinate a delivery schedule with you. Shipping address and delivery area information will need to be available (dock access, driveway, upstairs, etc.). Please contact Customer Service if you have any questions.
For expedited shipping charges and addresses outside the contiguous USA, shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices. We will ship your order shortly after we receive payment from you.
What is truck shipping?
Certain oversized items require special freight shipping and cannot be shipped via normal shipping services due to their size or weight. Shipping address and delivery area information will need to be available (dock access, driveway, upstairs, etc.). Orders will be shipped via a designated freight company based on the delivery zip code. Please allow two additional business days for us to coordinate a delivery schedule with you.
We are not able to ship oversized items outside of the contiguous US. If you are in Alaska, Hawaii, Puerto Rico or Canada and wish to purchase an oversized item, please contact Customer Service to discuss shipping options.
Shipping to PO boxes and APO addresses
We are currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.
What if I change my mind about my order after it is shipped?
After the item is shipped we cannot cancel the order. If you would like to return your product, please follow our standard return policy. Please note that if you choose to refuse delivery of your package(s) instead of following our return procedures, you will be charged a $75 service fee per package.
My package was lost during shipment
If you have not received your package after the date that FedEx estimated the package to be delivered, please contact us. If there is a tracking number that shows the package in transit, but not moving after a certain date, we will follow up with FedEx and will provide you with an update within 24 business hours.
If your tracking number shows that your package was delivered, but you did not receive it, please contact us. If your order contained more than one box, we will need to get the tracking numbers of the boxes that were received. We will work with FE and get back to you with a solution within 24 business hours.
Do you ship to Alaska, Hawaii or Puerto Rico?
Yes, we do ship to Alaska, Hawaii and Puerto Rico, though you will be charged a shipping fee for these regions.
For select trees over 12 feet, these over-sized items require truck shipping. Please contact Customer Service for a quote and to schedule special delivery arrangements.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. The "My Account" section of the site is only accessible on desktop and tablet devices.
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.