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Shipping


WHAT SHIPPING OPTIONS DO I HAVE?

Balsam Hill offers three methods of shipping via Federal Express. Shipping costs for various methods are automatically calculated prior to submitting your payment information. To view shipping costs, simply add items to your cart and proceed to the checkout page.

  • Ground Shipping: We offer free ground shipping for all orders in the contiguous US. FedEx does not guarantee delivery times for this option. In many cases, products will arrive within 2-3 days. However, it can take up to 5-7 business days to arrive depending on delivery location and availability of items at a specific warehouse.
  • Two-Day Air: Once shipped, your product will be in transit for two business days. For example, orders received by 12pm ET (9am PT) will arrive in 2 business days. Please note that FedEx does not deliver Two-Day Air shipments on weekends or holidays.
  • Standard Overnight: Once shipped, your product will arrive the following business day. For example, orders received by 12pm ET (9am PT) will arrive in 1 business day. Please note that FedEx does not deliver Standard Overnight items on weekends or holidays.

Orders of oversized items will require FREIGHT SHIPPING.

Some small items, like replacement bulbs, small replacement parts, and scented ornaments are shipped via USPS and are usually in transit for 7-10 business days.

If you have any questions about shipping, please feel free to CONTACT US for assistance.


WHAT IS FREIGHT SHIPPING?

Certain oversized items require special freight shipping, also known as LTL shipping, due to their size or weight.

If you order an item that is shipping via LTL, your order will be shipped through a designated freight company based on the delivery zip code. Please note that freight shipments take an extra 24-48 hours to process. You can expect the freight company to contact you to coordinate a delivery schedule and request additional delivery area information (dock access, driveway, upstairs etc.).

To check if your item requires freight shipping, please see the product page and refer to the footnote beneath the product grid. Alternately, you can check the Shipping Information section, which will note if the product has an oversized variant that requires freight shipping. You can also see if your order contains an LTL item in your Shopping Cart, prior to the checkout page.

We are not able to ship oversized items outside of the contiguous US. If you are in Alaska, Hawaii, Puerto Rico or Canada and wish to purchase an oversized item, please CONTACT US to discuss shipping options.


DO YOU SHIP TO PO BOXES AND APO ADDRESSES?

We are currently unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.


DO YOU SHIP TO ALASKA, HAWAII OR PUERTO RICO?

Yes, we do ship to Alaska, Hawaii and Puerto Rico, though you will be charged a shipping fee for these regions.

For select trees over 12 feet, these over-sized items require truck shipping. Please CONTACT US for a quote and to schedule special delivery arrangements.


DO YOU SHIP TO CANADA?

Balsam Hill has crossed borders and is now reaching customers in the true North. Click HERE for more information on shipping options to Canada.


DO YOU SHIP INTERNATIONALLY?

International Shipping Is Now Available to Some Geographies.

Please click on your location below to learn more.

CANADA
UNITED KINGDOM OR IRELAND
FRANCE
GERMANY
AUSTRALIA

IMPORTANT INTERNATIONAL SHIPPING INFORMATION

Voltage

All products purchased from Balsam Hill that require AC power are designed to operate on the North American standard voltage of 110V. For use in regions with different voltage standards, please use an appropriate voltage transformer to provide your Balsam Hill products with 110V AC current. For example, if your local current is 220V AC, you must find the appropriate step-down transformer to convert the power to 110V.


Warranty

Please note that any applicable warranties for items purchased on this site are not valid outside of the USA and Canada. Additionally, Balsam Hill cannot repair products that are damaged by using the incorrect electrical power.


Return Policy

The Balsam Hill return policy for orders placed on this site is not valid outside of the USA and Canada.


Responsibility

If you use a shipment consolidator, Balsam Hill is responsible for processing your order and shipping it to your chosen shipping provider. Once the shipping company has received your packages, it is their responsibility to deliver the order to you safely.


CONTACT INFORMATION

For inquiries, please CONTACT US.