Can I exchange my product?

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Balsam Hill's Return Policies

Trees, Wreaths, and Garlands Return Policy

The following return policy pertains to Balsam Hill's trees, wreaths, and garlands. We want you to be delighted with your Balsam Hill™ purchase. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy, which can be found at the bottom of this page.

Please note that you are responsible for all return shipping charges. You may choose to use our return shipping labels for a $50 fee per carton or your preferred shipping method at your expense. Please make sure to return your item to the correct return address to avoid any handling charges.

Returns meeting the following criteria will be considered "outside of policy" returns and may be rejected and/or assessed an additional return fee:

  • Returns in transit to our Returns Center after 30 days of receipt or after December 25th (whichever comes first)
  • Unauthorized returns
  • Returns on products damaged due to improper care or use

Accessories Return Policy

The following return policy pertains to Balsam Hill™ ornaments, tree skirts, lighting, tree stands and other accessories. We want you to be delighted with your Balsam Hill™ purchase. If you are not completely satisfied with your purchase, you may return it within 10 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to the designated Balsam Hill™ Return Center within 10 days of you receiving your order.

Please note that you are responsible for all return shipping charges. You may choose to use our return shipping labels for a $50 fee per carton or your preferred shipping method at your expense. Please make sure to return your item to the correct return address to avoid any handling charges.

Returns meeting the following criteria will be considered "outside of policy" returns and may be rejected and/or assessed an additional return fee:

  • Returns in transit to our Returns Center after 10 days of receipt or after December 25th (whichever comes first)
  • Unauthorized returns
  • Returns on products damaged due to improper care or use

How do I return my item?

Please email Customer Service or call us at 888-55-BALSAM (888-552-2572). We will provide you with a Return Merchandise Authorization (RMA) number. If you are located in the continental US, we can provide you with return shipping label(s) for your item(s) if requested. If you choose to use our label(s), we will deduct $50 per box from your credit to cover the cost of shipping. Alternatively, if you are located outside the continental United States or you prefer not to use our label(s), you may ship the item back to us at one of the addresses below via your preferred traceable shipping method at your own expense.

Please note that if you choose to refuse delivery of your package instead of following our return procedures, you will be charged a $75 per box service fee.

Where do I return my item?

All returns must be sent to our designated Balsam Hill™ Return Center. If you need assistance, please contact Customer Service at 888-55-BALSAM (888-552-2572) or at Customer Service. Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.

Balsam Hill™ Return Center
3146 S Chestnut Ave
Fresno, CA 93725

How long will it take to receive my credit?

We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit.

What if I find a problem with my purchase?

Please see our Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common questions regarding tree set up, lighting, and more. Often lighting and foliage issues can be easily solved by following the simple troubleshooting steps found in this guide.

If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our Customer Service Team at Customer Service or by calling us at 888-55-BALSAM (888-552-2572). We will be happy to troubleshoot with you and find the best solution to your issue. Your product may also be covered by one of our warranties; please check the product page for product-specific warranty details.

Please note, if you choose to return your tree rather than participate in our Premium Guarantee and Warranty, it will be treated as a standard return at your expense.

Exchange Policy

If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572).

Customers located in United States: Please place an order for your new item(s) and then contact Customer Service for a return shipping label for your original order. To assist with shipping costs, we will charge a flat $25 exchange fee. Once the original item is verified as being on its way back to us, we will process your refund. If you select an equally or more expensive item in your new order, we will waive the exchange fee. If you select a less expensive item in your new order, you will receive a refund less the $25 exchange fee.

Customers located in Canada and Puerto Rico: You are responsible for the return shipping of the item you wish to exchange. Please place an order for your new item(s) and then contact Customer Service with the return tracking number of your original order and your new order number. Once the original item is on its way back to us, we will process a refund of your original order including the original shipping costs.

Shop with confidence
* Shipping outside the continental US will incur additional shipping fees.