Balsam Hill's ® Return PoliciesTrees, Wreaths, and Garlands Return Policy The following return policy pertains to Balsam Hill ® trees, wreaths, and garlands. We want you to be delighted with your Balsam Hill purchase. If you are not completely satisfied with your purchase, you may return it within 30 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Burlingame Return Center within 30 days after you originally received your order. Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable. Please make sure to return your item to the correct return address listed below to avoid any handling charges. We are sorry but we cannot accept the following returns:
Thank you for your understanding. Accessories Return Policy The following return policy pertains to Balsam Hill ornaments, tree skirts, lighting, tree stands and other accessories. We want you to be delighted with your Balsam Hill ®. If you are not completely satisfied with your purchase, you may return it within 10 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Burlingame Return Center within 10 days after you originally received your order. Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable. Please make sure to return your item to the correct return address listed below to avoid any handling charges. We are sorry but we cannot accept the following returns:
Thank you for your understanding. Can I exchange my item? If you would like to exchange your purchase for another item you may return your first purchase as outlined in our return policy and order the replacement item separately. How do I return my item? Please email Customer Service or call us at 888-55-BALSAM (888-552-2572). We will provide you with a Return Merchandise Authorization (RMA) number. If you are located in the continental US, we can provide you with return shipping label(s) for your item(s) if requested. If you choose to use our label(s), we will deduct $50 per box from your credit to cover the cost of shipping. Alternatively, if you are located outside the continental United States or you prefer not to use our label(s) you may ship the item back to us at the address below via your preferred traceable shipping method at your own expense. Please note that if you choose to refuse delivery of your package instead of following our return procedures, you will be charged a $75 per box service fee. All returns must be sent to our Return Center in Burlingame, California. Returns sent to any other address may be refused or will incur an additional handling charge of $75 per box. Balsam Hill Return Center How long will it take to receive my credit? We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding. What if I find a problem with my purchase? Please see our helpful Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common questions regarding tree set up, lighting, and more. Often lighting and foliage issues can be easily solved by following the simple troubleshooting steps found in this guide. If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM (888-552-2572). We will be happy to troubleshoot with you and find the best solution to your issue. Your product is also covered by one of our warranties. Please see our warranty page for more information. Please note, if you would like to return your product, instead of fixing it under warranty, you will be subject to our standard return policy. |
