Balsam Hill's ® Return Policies

Trees, Wreaths, and Garlands Return Policy

The following return policy pertains to Balsam Hill ® trees, wreaths, and garlands. We want you to be delighted with your Balsam Hill purchase. If you are not completely satisfied with your purchase, you may return it within 30 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Fresno Return Center within 30 days after you originally received your order.

Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable.  Please make sure to return your item to the correct return address listed below to avoid any handling charges.

We are sorry but we cannot accept the following returns:

• Returns shipped to us later than 30 days after receipt or after December 25th
• Unauthorized returns
• Returns on products damaged due to improper care or use

Thank you for your understanding.

Accessories Return Policy

The following return policy pertains to Balsam Hill ornaments, tree skirts, lighting, tree stands and other accessories. We want you to be delighted with your Balsam Hill ®. If you are not completely satisfied with your purchase, you may return it within 10 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Fresno Return Center within 10 days after you originally received your order.

Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable.  Please make sure to return your item to the correct return address listed below to avoid any handling charges.

We are sorry but we cannot accept the following returns:

• Returns shipped to us later than 10 days after receipt or after December 25th
• Unauthorized returns
• Returns on products damaged due to improper care or use

Thank you for your understanding.

Can I exchange my item?

If you would like to exchange your purchase for another item you may return your first purchase as outlined in our return policy and order the replacement item separately.

How do I return my item?

Please email Customer Service for more information on returning an item, or call us at 888-55-BALSAM (888-552-2572). You will be provided with a Return Merchandise Authorization (RMA) number and more information. Please note that if you choose to refuse delivery of your package instead of following our return procedures, you will be charged a $50 per box service fee.

Where do I return my item?

All returns must be sent to our Return Center in Fresno, California. Returns sent to any other address may be refused or will incur an additional handling charge of $50 per box.

Balsam Hill Return Center
3146 South Chestnut Avenue
Fresno, CA  93725 USA

How long will it take to receive my credit?

We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.

What if I find a problem with my purchase?

Please see our helpful Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common questions regarding tree set up, lighting, and more. Often lighting and foliage issues can be easily solved by following the simple troubleshooting steps found in this guide.

If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM (888-552-2572). We will be happy to troubleshoot with you and find the best solution to your issue. Your product is also covered by one of our warranties. Please see our warranty page for more information.

Please note, if you would like to return your product, instead of fixing it under warranty, you will be subject to our standard return policy.