Product Recall Information and Assistance
Balsam Hill™, in cooperation with the U.S. Consumer Product Safety Commission is voluntarily recalling the following products.
Balsam Hill will notify all customers whom we can identify as having bought the product. If you have purchased any of the items during the date range listed, please read below for important safety information and how to contact us for resolution.
Recalled Color+Clear™ Trees with Remote Control
This recall is on the following trees sold between July 22nd 2012 and December 20th, 2012:
The remote control receiver box attached to the Christmas tree can overheat and melt, posing burn and shock hazards to consumers. If you have one of these trees, please discontinue the use of the remote control devices immediately.
In cooperation with the U.S. Consumer Product Safety Commission, we are making available free of charge to all affected consumers a retrofit kit. This kit replaces the original remote control device(s) that were supplied with the trees. This retrofit kit will allow you to quickly and easily repair your tree so you can use the remote control features as originally intended.
Customers who were shipped a tree with a potentially faulty control box are being mailed a retrofit kit in February/March 2013. If you believe you may have one of these trees but do not receive the retrofit kit, or if you have any questions, please contact us toll-free at 877-694-2752 or email us at email@example.com.
For more information you may visit the CPSC website Recall Alert regarding these products at Balsam Hill Recall Alert.