Product Recall Information and Assistance


Balsam Hill, in cooperation with the U.S. Consumer Product Safety Commission is voluntarily recalling the following products.

If a product Balsam Hill carries has an issue requiring a recall of the product, Balsam Hill will notify all customers whom we can identify as having bought the product. If you have purchased any of the items during the date range listed, please read below for important safety information and how to contact us for resolution.


Recalled Trees For Outdoor Use

This recall is on the following trees purchased before December 21, 2010:

Adirondack Evergreen with model numbers 5021282, 5021283, 5021284, 5021285, 5021286, and 5021287.

Colorado Mountain Spruce - 7ft Potted with model number 5021332.

Rockefeller Pine Giant Tree with model numbers 5021464, 5021465, 5021466, 5021469, 5021470, 5021471, 5021474, 5021475, and 5021476.

These Christmas trees were advertised as being suitable for outdoor use prior to December 21, 2010. We have discovered that the extension cords shipped with these trees are made for indoor use only. While no injuries have been reported in connection with the use of these products, there is a risk of electric shock if these products are used outdoors with indoor only extension cords. If you have one of these trees, please discontinue the use of the tree outdoors immediately. Please note that if the products have been used exclusively indoors, they are safe for INDOOR USE ONLY and the UL approved extension cords are properly marked for indoor use only. The recall only impacts the products if they have been or will be used outdoors.

In cooperation with the U.S. Consumer Product Safety Commission, we are making available free of charge to all affected consumers a retrofit kit. This kit replaces the indoor only extension cord(s) with extension cord(s) suitable for outdoor use. This retrofit kit will allow you to quickly and easily repair your tree at home so you can use it safely outside.

To obtain the free retrofit kit, please contact us toll-free at 877-694-2752 between the hours of noon – 7 pm Eastern Time. If you have any further questions, please contact Balsam Hill at safety@balsamhill.com.

For more information you may visit the CPSC website Recall Alert regarding these products at Balsam Hill Recall Alert



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* Shipping outside the continental 48 United States and over-sized items requiring truck shipping will incur additional shipping fees.

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