At Balsam Hill ® we take great pride in the craftsmanship of each of our products. If you receive any Balsam Hill item that is damaged or has missing parts, please contact our customer service department , within 10 days of receipt of item, at 888-552-2572 for a replacement. If the nature of the damage is unclear, our customer service team may request photos to fully understand the issue.

We are pleased to offer an extended warranty on our artificial Christmas trees, wreaths and garlands in our Signature and Classic collections. If you have any questions or problems with your tree or foliage please first refer to our Assembly, Use, and Care Instructions which is included with your product and can be accessed online. This convenient guide answers many common questions regarding tree set up, lighting, and more. Often lighting and foliage problems can be easily solved by following the simple troubleshooting steps found in this guide.

If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-552-2572. We will be happy to troubleshoot with you and find the best solution to your issue.

Please note that our foliage and light warranties exclude burned out bulbs and normal wear and tear. Our warranties are also voided if the item is damaged due to misuse or neglect or is intentionally altered. Please note that we do not have warranties on accessory products including ornaments, tree skirts, rolling tree stands, and other décor. Please check the product page to see if your product is covered under warranty.

The Balsam Hill ® Five-Year Tree & Foliage Limited Warranty applies to the following non-clearance products:

• Trees and foliage in our Classics Collection
• Trees over 12' in all collections

The Balsam Hill ® Ten-Year Tree & Foliage Limited Warranty applies to the following non-clearance products:

• Trees and foliage 12' and under in our Aspen Christmas, Vermont Signature ®, Napa Christmas ®, and Smoky Mountain Christmas™ Signature Collections

If you believe your product is in need of warranty service, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM to authorize a repair under warranty.

Balsam Hill ™ requests that you be prepared to troubleshoot the problem with our customer service team as well as submit pictures and/or video to the warranty department to illustrate the issue requiring warranty review. Pictures should clearly illustrate the issue from multiple views including close up and full tree/garland/wreath view. We recommend submitting 6-10 photos. If you are unable to submit photos/video, you will need to send your full tree/wreath/garland in for inspection by our warranty team at your expense, and we will service and return the product to you at our expense. Balsam Hill reserves the right to repair or replace any part(s) of the product serviced under warranty.

Please note that we will do everything possible to service your product under warranty as soon as possible, however our items are handmade and the time needed to repair or manufacture a replacement may vary during the year. In the unlikely event we need to replace your entire tree, it will be replaced with a product of your choice of equal or lesser value paid.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill ™ will not repair or replace products without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. Please note that this warranty does not cover lights on prelit trees and foliage products; lights are covered by our limited light warranty. This warranty is only valid for items shipped and used within the 50 United States, Canada and Puerto Rico.

The Balsam Hill ® Three-Year Limited Light Warranty applies to all non-clearance trees and foliage.

Most lighting questions and problems can be easily solved by referring to our helpful Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common lighting questions and has a helpful troubleshooting section.

Please note that our light warranties exclude burnt out bulbs. For your convenience, we have included a pack of complimentary replacement bulbs with your product. You may purchase additional replacement bulbs online or contact customer service at customerservice@balsamhill.com or 888-552-2572 for further assistance.

If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-552-2572.

Please note that we will do everything possible to service your product under warranty as soon as possible, however our items are handmade and the time needed to repair or manufacture a replacement section may vary during the year. In the unlikely event we need to replace your entire tree, it will be replaced with a product of your choice of equal or lesser value paid.

We want you to be able to enjoy your tree throughout the holiday season. If we are unable to resolve a lighting problem by email or phone during the holiday season, we will be happy to ship you a complimentary replacement light set. This replacement light set is provided to allow you to add working lights to your tree so you may enjoy it throughout the holiday season.

Balsam Hill requests that you be prepared to troubleshoot the lighting issue with our lighting specialists as well as submit pictures and/or video to the warranty department to illustrate the issue requiring warranty review. Pictures should clearly illustrate the issue from multiple views including close up and full tree/garland/wreath view. We recommend submitting 6-10 photos. If you are unable to submit photos/video, you will need to send your full tree/wreath/garland in for inspection by our warranty team at your expense, and we will service and return the product to you at our expense. Balsam Hill reserves the right to repair or replace any part(s) of the product serviced under warranty.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the 50 United States, Canada and Puerto Rico. All warranty service must be authorized by contacting customer service.

If you purchased before August 25, 2011, please contact customer service for assistance.

Balsam Hill ® offers a 60-day warranty on all clearance trees, wreaths and garlands from our Signature and Classics collections.

If you have a problem or question you cannot resolve by following the troubleshooting section of your Assembly, Use, and Care Instructions, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-552-2572.

If you have a problem with your tree, please notify us within 60 days of receipt and we will be happy to troubleshoot with you and find the best solution to your issue. Balsam Hill requests that you be prepared to troubleshoot the issue with our customer service team, as well as submit pictures and/or video to the warranty department to illustrate the issue requiring warranty review. Pictures should clearly illustrate the issue from multiple views including close up and full tree/garland/wreath view. We recommend submitting 6-10 photos. If you are unable to submit photos/video, you will need to send your full tree/wreath/garland in for inspection by our warranty team at your expense, and we will service and return the product to you at our expense. Balsam Hill reserves the right to repair or replace any part(s) of the product serviced under warranty.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the 50 United States, Canada and Puerto Rico.