At Balsam Hill ® we take great pride in the craftsmanship of each of our products and stand behind the quality of our trees, wreaths, and garlands with our Balsam Hill ® warranties.

If you have any questions or problems with your tree or foliage please first refer to our Assembly, Use, and Care Instructions which is included with your product and can be accessed online. This convenient guide answers many common questions regarding tree set up, lighting, and more. Often lighting and foliage problems can be easily solved by following the simple troubleshooting steps found in this guide.

If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM. We will be happy to troubleshoot with you and find the best solution to your issue.

Please note that our foliage and light warranties exclude burned out bulbs and normal wear and tear. Our warranties are also voided if the item is damaged due to misuse or neglect or is intentionally altered. Please note that we do not have warranties on accessory products including ornaments, tree skirts, rolling tree stands, and other accessories. Please check the product page to see if your product is covered under warranty.

The Balsam Hill ® Five-Year Tree & Foliage Limited Warranty applies to the following non-clearance products:

• Trees and foliage in our Classics Collection
• Trees over 12’ in all collections

The Balsam Hill ® Ten-Year Tree & Foliage Limited Warranty applies to the following non-clearance products:

• Trees and foliage 12’ and under in our Aspen Christmas, Vermont Signature ®, and Napa Christmas ® Signature Collections

If you believe your product is in need of warranty service, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM to authorize a repair under warranty.

As of 7/27/09, in the first eighteen months after your purchase, Balsam Hill ® will pick up and pay for return shipping and delivery of products authorized under the warranty service. After the first eighteen months, you may return the product to us at your expense, and we will service and return the product to you at our expense. Balsam Hill reserves the right to repair or replace any part(s) of the product serviced under warranty. If you purchased before 7/27/09 please contact customer service for assistance.

Please note that our repair department is open annually from February through August. If you have any problem with your tree during the holiday season, please contact customer service for troubleshooting assistance.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill ® will not repair or replace products without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. Please note that this warranty does not cover lights on prelit trees and foliage products; lights are covered by our limited light warranty. This warranty is only valid for items shipped and used within the 50 United States and Canada.

The Balsam Hill ® Three-Year Limited Light Warranty applies to the following non-clearance products:

• Trees and foliage in our Classics ® Collection
• Trees over 12’ in all collections

The Balsam Hill ® Five-Year Limited Light Warranty applies to the following non-clearance products:

• Trees and foliage 12’ and under in our Aspen Christmas, Vermont Signature ®, and Napa Christmas ® Signature Collections

Most lighting questions and problems can be easily solved by referring to our helpful Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common lighting questions and has a helpful troubleshooting section.

Please note that our light warranties exclude burned out bulbs. For your convenience, we have included a pack of complimentary replacement bulbs with your product.

If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM.

Please note that our repair department is open annually from February through August. If you have any problem with your tree during the holiday season, please contact customer service for troubleshooting assistance.

We want you to be able to enjoy your tree throughout the holiday season. If we are unable to resolve a lighting problem by email or phone during the holiday season, we will be happy to ship you a complimentary replacement light set. This replacement light set is provided to allow you to add working lights to your tree so you do not have to send in your product for repair and may enjoy it throughout the holiday season. We will then be happy to service your lighting under warranty when our repair department opens in February through August.

As of 7/27/09, in the first eighteen months after your purchase, Balsam Hill ® will pick up and pay for return shipping and delivery of products authorized under the warranty service. After the first eighteen months, you may return the product to us at your expense, and we will service and return the product to you at our expense. Balsam Hill ® reserves the right to repair or replace any part(s) of the product serviced under warranty. If you purchased before 7/27/09 please contact customer service for assistance.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the 50 United States and Canada. All warranty service must be authorized by contacting customer service.

As of July 18, 2008, Balsam Hill ® offers a 30-day warranty on all clearance items.

If you have a problem or question you cannot resolve by following the troubleshooting section of your Assembly, Use, and Care Instructions, please contact our customer service department at customerservice@balsamhill.com or by calling us at 888-55-BALSAM.

If you have a problem with your tree, please notify us within 30 days of receipt and we will be happy to troubleshoot with you and find the best solution to your issue. If warranty service is necessary, Balsam Hill will pick up and pay for return shipping and delivery of products authorized under the warranty service in the first 30 days after original purchase. We reserve the right to repair or replace any part(s) of the product serviced under warranty.

If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.

All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the 50 United States and Canada.