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Pricing and Billing
What if I miss the end of a Sale?
  Unfortunately, we are unable to accommodate customers who have missed a Sale, so please note the Sale end dates posted on our site and be sure to place your order before the end of the day (11:59PM PST) on the date indicated.

What if the price of a product I've purchased is reduced?
  Balsam Hill will occasionally make adjustments to the prices of our products. Our Holiday and Clearance 2013 policy regarding price adjustments for customers is as follows:

For purchases made during our Holiday season (before December 22, 2013 at 11:59PM PST):
If the price of an item you purchased is reduced within 14 days of your original purchase date or before December 22, 2013 at 11:59PM PST, whichever is sooner, please contact us by email at customerservice@balsamhill.com and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.

For purchases made during our Clearance season (after December 22, 2013 at 11:59PM PST):
If the price of an item you purchased is reduced within 14 days of your original purchase date, please contact us by email at customerservice@balsamhill.com and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.

Do I have to pay sales tax?
  At present, we are required to charge sales tax when shipping items to addresses in California, Georgia, Idaho, Missouri, New Jersey, and Canada.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you will see a box where you may enter your coupon code. Please note you may only use one coupon per order and that current coupons may not be applied to past orders. If you would like to place an order using a coupon and also have a branch sample credit, please call customer service for assistance.
When will my credit appear on my account?
  If you decide to return an item according to our return policy, we will try our best to credit you as quickly as possible. Please note that all returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.

When will my credit card be charged?
  Your credit card will be charged at the time of purchase.


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* Shipping outside the continental US will incur additional shipping fees.