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International Shipping
Overview
 


International Shipping Now Available!

If you are in Canada, please visit the Canada Shipping page.
If you are in the United Kingdom or Ireland, please visit our Balsam Hill UK website
If you are in France, please click here for our French website.
If you are in Germany, click here for our German website.
If you are in Australia, click here for our Australian website.

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

How it Works
 

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo Banner below to get started!




When will my order ship and what are my shipping charges?
 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

To determine shipping charges, please contact Bongo International Customer Service at Support@BongoUS.com or 203-683-4894.

Important Information
 
  • Voltage: It is extremely important to note that all of Balsam Hill's electrical products operate on the North American standard of 110 V AC power.  Therefore, we recommend you consider purchasing an unlit tree, wreath, or garland to eliminate the possibility of accidentally damaging prelit products.  Should you choose to purchase a prelit tree, wreath, or garland, please note it is your responsibility to find the appropriate voltage transformer to provide your Balsam Hill products with 110 V AC current.  Please note that this is not a matter of finding an electrical adaptor so that your Balsam Hill products can plug into your local wall socket; you must also be sure that the current available is 110 V AC.  For example, if your local current is 220V AC, you must find the appropriate step-down transformer to convert the power safely.

  • PLEASE NOTE THAT BALSAM HILL'S WARRANTY AND RETURN POLICIES ARE NOT VALID OUTSIDE OF THE USA AND CANADA, AND BALSAM HILL CANNOT REPAIR PRODUCTS THAT ARE DAMAGED BY USING THE INCORRECT ELECTRICAL CURRENT!

  • Warranty: Please note that Balsam Hill's warranty is not valid outside of the USA and Canada.

  • Return Policy: Please note that Balsam Hill's return policy is not valid outside of the USA and Canada.

  • Responsibility: Balsam Hill is responsible for processing your order and shipping it to Bongo.  Once Bongo has received your packages, it is Bongo's responsibility to deliver the order to you safely.
Contact Information
  You may reach Balsam Hill customer service by emailing customerservice@balsamhill.com or by calling us at 888-552-2572.

What is the Shipping Policy for Canada?
  Please refer to the Canada Shipping page for details.

Shop with confidence
* Shipping outside the continental US and over-sized items requiring truck shipping will incur additional shipping fees.