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International Shipping

International Shipping Now Available!

If you are in Canada, please visit the Canada Shipping page.
If you are in the United Kingdom or Ireland, please visit our Balsam Hill UK website
If you are in France, please click here for our French website.
If you are in Germany, click here for our German website.
If you are in Australia, click here for our Australian website.

To ship to other regions, we recommend setting up an account with FedEx Crossborder to assist with your international shipment.

Important Information

  • Voltage: All products purchased at balsamhill.com that require AC power are designed to operate on the North American standard voltage of 110 V.  For use in regions with different voltage standards, please use an appropriate voltage transformer to provide your Balsam Hill products with 110V AC current. For example, if your local current is 220V AC, you must find the appropriate step-down transformer to convert the power to 110V.

  • Warranty: Please note that any applicable warranties for items purchased on this site are not valid outside of the USA and Canada.  Additionally, Balsam Hill cannot repair products that are damaged by using incorrect electrical power.

  • Return Policy: The Balsam Hill return policy for orders placed on www.balsamhill.com is not valid outside of the USA and Canada.

  • Responsibility: If you use FedEx CrossBorder or another shipment consolidator, Balsam Hill is responsible for processing your order and shipping it to your chosen shipping provider.  Once the shipping company has received your packages, it is their responsibility to deliver the order to you safely.  If you have questions about your package once a tracking number has been assigned, contact FedEx CrossBorder directly at 1.203.683.4894.

Contact Information
  You may reach Balsam Hill customer service by emailing customerservice@balsamhill.com or by calling us at 888-552-2572
(or 336-419-0960 when dialing from international regions).
What is the Shipping Policy for Canada?
  Please refer to the Canada Shipping page for details.

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* Shipping outside the continental US will incur additional shipping fees.