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Buyer's Guide
Christmas Tree Buying Guide
Assembly Guide
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Balsam Hill ® Product Information
What are Candlelight ™ LED lights?
What are Color + Clear ® Lights?
What is True Needle™ technology?
Balsam Hill ® Product Warranties
Balsam Hill ® Premium Guarantee
Balsam Hill ® General Information on Product Warranties
Balsam Hill ® Tree & Foliage Warranties
Balsam Hill ® Light Warranty
Balsam Hill ® Sixty-Day Warranty On Clearance Items
Balsam Hill ® Return Policies
What is your return policy?
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Order Status
I made a mistake, can I cancel my order?
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My Account
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I forgot my password.
Domestic Shipping Information
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When will my order ship?
Where can I find Canadian and International Shipping Information?
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Shipping to PO boxes and APO addresses
What if I change my mind about my order after it is shipped?
My package was damaged or lost during shipment.
Do you ship to Alaska, Hawaii or Puerto Rico?
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My order never arrived.
An item is missing from my shipment.
My product is missing parts.
I received the wrong product.
International Shipping
Overview
How it Works
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Important Information
Contact Information
What is the Shipping Policy for Canada?
Pricing and Billing
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What if the price of a product I've purchased is reduced?
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
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Privacy & Security
Privacy Policy
Security
Additional Support
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* Shipping outside the continental US and over-sized items requiring truck shipping will incur additional shipping fees.