Find quick answers to your questions below...
Buyer's Guide
• Christmas Tree Buying Guide
• Assembly Guide
• How do I find my product?
• How do I navigate the site?
Balsam Hill ® Product Information
• What are Candlelight ™ LED lights?
• What are Color + Clear ® Lights?
• What is True Needle™ technology?
Balsam Hill ® Product Warranties
• Balsam Hill ® General Information on Product Warranties
• Balsam Hill ® Tree & Foliage Warranties
• Balsam Hill ® Light Warranty
• Balsam Hill ® Sixty-Day Warranty On Clearance Items
Balsam Hill ® Return Policies
• What is your return policy?
Order Status
• Has my order shipped?
• How do I track my order?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Domestic Shipping Information
• When can I expect my product to arrive?
• When will my order ship?
• Where can I find Canadian and International Shipping Information?
• What shipping options do I have?
• Shipping to PO boxes and APO addresses
• What if I change my mind about my order after it is shipped?
• My package was damaged or lost during shipment.
• Do you ship to Alaska, Hawaii or Puerto Rico?
• What are my shipping charges?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• I received the wrong product.
International Shipping
• Overview
• How it Works
• When will my order ship and what are my shipping charges?
• Important Information
• Contact Information
• What is the Shipping Policy for Canada?
Pricing and Billing
• What if I miss the end of a Sale?
• What if the price of a product I've purchased is reduced?
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• How do I use a coupon?
• When will my credit appear on my account?
• When will my credit card be charged?
Privacy & Security
• Privacy Policy
• Security
Additional Support
• How do I contact you?


Shop with confidence
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams Good Housekeeping Seal of our artificial Christmas trees IR Top 500 2011
* Shipping outside the continental US and over-sized items requiring truck shipping will incur additional shipping fees.