Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at email@example.com or by calling us at 888-55-BALSAM (888-552-2572). International callers can reach us at 336-419-0960.
Our Customer Care Center is open for phone calls on Monday - Friday 8am to 11pm Eastern time (5am to 8pm Pacific time) and Saturday and Sunday from 10am to 6pm Eastern time (7am to 3pm Pacific time).
We look forward to speaking with you. For assistance through on-site live chat, we are available Sunday - Thursday 1pm to 1am Eastern time (10am to 10pm Pacific time) and Friday and Saturday 4pm - 1am Eastern time (1pm - 10pm Pacific time). PLEASE NOTE: OUR OFFICES WILL BE CLOSED ON THANKSGIVING DAY.
You can also use this form to send a message to our customer service team. Please try to fill out as much information as possible to help us direct your message to the appropriate people.
Orders by Phone
If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!
If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572) or email us at firstname.lastname@example.org. Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.
To subscribe to our catalog mailing list, please click here. It will take approximately 1 to 2 weeks to begin catalog delivery after we receive your request.
If you wish to no longer receive our catalogs, please unsubscribe here.
If you would like to stay up-to-date with the latest promotions, products and news from Balsam Hill, follow us on
Balsam Hill's retail showroom in Burlingame, CA is open seven days a week from 10am-6pm.
We are conveniently located near 101 (coming south take Millbrae exit, coming north take Broadway exit), minutes from the San Francisco International Airport. The store address and phone number are:
1561 Adrian Rd.
Burlingame, CA 94010
Do you have a comment, suggestion, or praise to share? We would love to hear from you! Please let us know how we are doing by emailing us at email@example.com.
Careers at Balsam Hill™
For information on opportunities to join the Balsam Hill™ team, please see our jobs page, our LinkedIn page, or email us.
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
For the address of our Returns Center, click here.
If you are in the United Kingdom or Ireland, please click here for our UK website.
If you are in France, please click here for our French website.
If you are in Germany, please click here for our German website.
If you are in Australia, please click here for our Australian website.