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Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at or by calling us at 888-55-BALSAM (888-552-2572). International callers can reach us at 336-419-0960.

Our Customer Care Center is open for phone calls on Monday - Friday 10am to 7pm Eastern time. We look forward to speaking with you. For assistance through on-site live chat, we are available Sunday- Thursday 4pm to 1am Eastern time.

You can also use this form to send a message to our customer service team. Please try to fill out as much information as possible to help us direct your message to the appropriate people.

Order Number:

Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!

Corporate Sales

If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572) or email us at Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Catalog Delivery

To subscribe to our catalog mailing list, please click here. It will take approximately 1 to 2 weeks to begin catalog delivery after we receive your request.

If you wish to no longer receive our catalogs, please unsubscribe here.

Visit Us

We are conveniently located near 101 (coming south take Millbrae exit, coming north take Broadway exit), minutes from the San Francisco International Airport. The store address and phone number are:

1561 Adrian Rd.
Burlingame, CA 94010
(650) 863-5466

Please click here for store hours and direction.

Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you! Please let us know how we are doing by emailing us at

Careers at Balsam Brands™

For information on opportunities to join the Balsam Brands™ team, please see our jobs page, our LinkedIn page, or email us.

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061

For the address of our Returns Center, click here.

If you are in the United Kingdom or Ireland, please click here for our UK website.
If you are in France, please click here for our French website.
If you are in Germany, please click here for our German website.
If you are in Australia, please click here for our Australian website.

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