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Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service


Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at customerservice@balsamhill.com or by calling us at 888-55-BALSAM (888-552-2572). International callers can reach us at 336-419-0960.

Our Customer Care Center is open for phone calls on Monday - Friday 10am to 6pm Eastern time (7am to 3pm Pacific time). We look forward to speaking with you. For assistance through on-site live chat, we are available Sunday - Thursday between 8pm to midnight Eastern time (5pm to 9pm Pacific time).

You can also use this form to send a message to our customer service team. Please try to fill out as much information as possible to help us direct your message to the appropriate people.

Order number (if applicable):
Name:
Email:
Question/issue:
Message:
Please enter the following code into the box provided:


Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!


Corporate Sales

If you are interested in making a purchase for your business, please call us at 877-44-BALSAM (1-877-442-2572) or email us at corporatesales@balsamhill.com. Our corporate sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.


Social Media

If you would like to stay up-to-date with the latest promotions, products and news from Balsam Hill, follow us on Facebook, Twitter, Google+, YouTube and Pinterest.


Visit Us

Balsam Hill's retail showroom in Burlingame, CA is now closed for the 2013 season and will reopen Fall 2014.

We are conveniently located near I-101 (Millbrae Ave. Exit), minutes from San Francisco International Airport. The store address and phone number are:

1561 Adrian Rd.
Burlingame, CA 94010
(650) 863-5466


Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you at Treetalk. Please let us know how we are doing by emailing us at treetalk@balsamhill.com.


Careers at Balsam Hill™

For information on opportunities to join the Balsam Hill™ team, please see our jobs page, our LinkedIn page, or email us.


Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061

For the address of our Returns Center, click here.

If you are in the United Kingdom or Ireland, please click here for our UK website.
If you are in France, please click here for our French website.
If you are in Germany, please click here for our German website.
If you are in Australia, please click here for our Australian website.

Shop with confidence
* Shipping outside the continental US will incur additional shipping fees.