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Customer Service


Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at customerservice@balsamhill.com or by calling us at 888-55-BALSAM (888-552-2572). International callers can reach us at 925-948-9065. Our customer care center is currently open during Monday through Friday from 10:00am to 6:00pm (Eastern Standard Time). We look forward to speaking with you!

You can also use this form to send a message to our customer service team. Please try to fill out as much information as possible to help us direct your message to the appropriate people.

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Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!


Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you at Treetalk. Please let us know how we are doing by emailing us at treetalk@balsamhill.com.


Careers at Balsam Hill™

For information on opportunities to join the Balsam Hill™ team, please email us.


Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061

For the address of our Returns Center, click here.

If you are in the United Kingdom or Ireland, please click here for our UK website.

McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams Good Housekeeping Seal of our artificial Christmas trees IR Top 500 2011

* Shipping outside the continental 48 United States and over-sized items requiring truck shipping will incur additional shipping fees.

Copyright © 2012 Balsam Hill ® All Rights Reserved.