Assembly, Use, and Care Instructions For Your Balsam Hill ® Christmas Tree

Loose Hinge Pin

If for some reason a branch comes loose from the center pole, you can replace the hinge pin as follows:

1. Place the branch in the hinge bracket.

2. Insert a new hinge pin (included) all the way through the hinge bracket.

3. Secure the hinge pin with a retainer washer over the end of the hinge pin (See Figure F.)

The Whole Tree Does Not Light Up

1. Ensure that the power cord is plugged into a wall socket.

2. If your tree has an on/off foot pedal, be sure it is in the "on" position.

3. If your tree has a remote control, ensure that the plastic battery protector has been removed from the back battery port of the remote control.

4. Carefully check to ensure that each light section is plugged securely into the sockets located along the center pole of the tree.

5. Check the power cord to ensure the fuse has not blown. First, unplug the power cord from the wall socket. Identify the fuse compartment on the plug and open the fuse compartment. Remove the fuses and check to ensure they have not blown. (A blown fuse will have a broken wire visible through the glass wall of the fuse.) Replacement fuses are included. Replace any blown fuses only with 5 Amp, 125 Volt fuses for the power cord set. (See Figure G.)

A Section of the Tree Does Not Light Up

1. Identify the end of the light section that is not lit and ensure that it is fully plugged into the appropriate socket on the center pole of the tree.

2. Identify the fuse compartment (located on the plug) for this light string. Remove the fuses and check to ensure they have not blown. (A blown fuse will have a broken wire visible through the glass wall of the fuse.) Replacement fuses are included. Replace any blown fuses only with 3 Amp, 125 Volt fuses for light strings. (See Figure H.)

3. If the string of lights remains off, individual bulb(s) may be causing the problem. In this case:

   1. Check each bulb in the unlit section of lights to ensure that no bulbs are missing or broken. Replace any missing or broken bulbs (replacement bulbs are included, or click here to find more replacement bulbs). Please note that you should not remove the master bulb. The master bulb can be identified in a green light strand as having a white base and having a green base in a white light strand. (See Figure I.)

   2. Gently nudge each bulb very slightly. This should identify if a bulb wire is slightly misaligned in the socket. Each bulb must be properly in its socket to ensure a good connection for the rest of the light section.

A Strand(s) of Clear Bulbs Light When the Multi Bulbs Alone Should Be Lit and/or Strand(s) of Multi Bulbs Light When the Clear Bulbs Alone Should Be Lit

1. Identify the tree section where the incorrect color bulbs are lit. Review your "Additional Assembly Instructions" to determine where each color-code strand is connected.

2. Unplug the incorrect strand (s) and insert into the opposite color code connection.