Troubleshooting
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Assembly, Use, and Care Instructions For Your Balsam Hill™ Christmas Tree


Loose Hinge Pin

If for some reason a branch comes loose from the center pole, you can replace the hinge pin as follows:

  1. Place the branch in the hinge bracket.

  2. Insert a new hinge pin (included) all the way through the hinge bracket.

  3. Secure the hinge pin with a retainer washer over the end of the hinge pin ( See Figure F.)

The Whole Tree Does Not Light Up

  1. Ensure that the power cord is plugged into a wall socket.

  2. If your tree has an on/off foot pedal, be sure it is in the "on" position.

  3. If your tree has a remote control, ensure that the plastic battery protector has been removed from the back battery port of the remote control.

  4. Carefully check to ensure that each light section is plugged securely into the sockets located along the center pole of the tree.

  5. Check the power cord to ensure the fuse has not blown. First, unplug the power cord from the wall socket. Identify the fuse compartment on the plug and open the fuse compartment. Remove the fuses and check to ensure they have not blown. (A blown fuse will have a broken wire visible through the glass wall of the fuse.) Replacement fuses are included. Replace any blown fuses only with 5 Amp, 125 Volt fuses for the power cord set. ( See Figure G.)

A Section of the Tree Does Not Light Up

  1. Identify the end of the light section that is not lit and ensure that it is fully plugged into the appropriate socket on the center pole of the tree.

  2. Identify the fuse compartment (located on the plug) for this light string. Remove the fuses and check to ensure they have not blown. (A blown fuse will have a broken wire visible through the glass wall of the fuse.) Replacement fuses are included. Replace any blown fuses only with 3 Amp, 125 Volt fuses for light strings. ( See Figure H.)

  3. If the string of lights remains off, individual bulb(s) may be causing the problem. In this case:

    1. Check each bulb in the unlit section of lights to ensure that no bulbs are missing or broken. Replace any missing or broken bulbs (replacement bulbs are included, or click here to find more replacement bulbs). Please note that you should not remove the master bulb. The master bulb can be identified in a green light strand as having a white base and having a green base in a white light strand. (See Figure I.)

    2. Gently nudge each bulb very slightly. This should identify if a bulb wire is slightly misaligned in the socket. Each bulb must be properly in its socket to ensure a good connection for the rest of the light section.

A Strand(s) of Clear Bulbs Light When the Multi Bulbs Alone Should Be Lit and/or Strand(s) of Multi Bulbs Light When the Clear Bulbs Alone Should Be Lit

  1. Identify the tree section where the incorrect color bulbs are lit. Review your "Additional Assembly Instructions" to determine where each color-code strand is connected.

  2. Unplug the incorrect strand (s) and insert into the opposite color code connection.

Troubleshooting

Causes of Burned Out Lights and How to Deal With It

Bulbs can burn out due to the following situations:

  • The heat caused by the electric current generates light in the bulbs. To endure this heat, bulb cases must be made of glass or other heat-resistant materials. If the bulb case is not sealed well, air can react with the tungsten or the inert gases inside, causing the bulb’s filament to break.

  • High temperatures can cause evaporation, which may gradually weaken the bulb’s tungsten filament. Although the inert gases can reduce its effect, it may not be totally eliminated.

  • Unstable power supply and spikes in electricity can make the filament overheat, causing the light bulb to burn out.

String lights may have loose wires, which can happen when not stored properly. Folding the strings firmly can cause the wires to have a small displacement, resulting in the loss of connection between bulbs. Avoid messing with the wires by wrapping the string around a spool organizer. You can also use a piece of cardboard by cutting slits an inch apart on each side and winding the lights around it into the slots a bit loosely.

How to Restring your Tree with Christmas Light Replacements

  1. Unfold the lights and spread them out on a flat surface and plug them in to check that everything is working properly.

  2. Make sure to keep the tree bare of ornaments before stringing the lights around your Christmas tree.

  3. With the part nearest the plug as your starting point, wrap the light string around the trunk beginning at the center of the tree’s base. Work your way up.

  4. Now starting from the top of the tree, wrap the string of lights around the branches near the trunk.

  5. Work your way down as you wind it around each branch evenly from the middle of the tree to the branch tip.

  6. Bring the lights back to the center of the tree every time you reach every tip. Work on the next branch while arranging the lights further out on the branches.

  7. When you run out of lights, attach the next string and start where you left off. Make sure to read and follow the manufacturer’s instructions regarding the maximum number of sets you may connect.

  8. Keep stringing the lights until you cover the entire tree evenly.

  9. Plug in the lights to an extension cord if necessary, but do not plug more than two cords together.

  10. Turn the lights on and stand back to check if the lighting is balanced and the spaces between the lights are even. Gently adjust the lights if necessary.

  11. For further tips, you can watch our Light String Replacement Demo video.

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